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Article ID: 000027569
Last Modified Date: 05/15/2021
Access Level: Public

Voyager Focus UC Troubleshooting: Transmit/Receive Audio Not Routing to Headset

Sometimes when I use the Voyager Focus UC with my PC, audio comes out of the PC speakers rather than routing to the headset from the BT600 adapter as it should. Also, sometimes I can hear audio in the headset but the PC microphone picks up my voice rather than the headset. How can I fix this?
This issue can occur if the user attempts to listen to music through the web browser or make a call via WebEx or a softphone other than Microsoft Lync or Skype for Business (a ll Plantronics UC products work seamlessly with Skype for Business and Microsoft Lync, so this issue should not occur on those calls) . To fix this issue, users will need to go into the Sound settings on the PC to verify that the BT600 is set as the default device for both playback and recording audio.
In order to ensure audio is routing correctly to the Voyager Focus UC:
  1. Open up the “Sound” tab by right-clicking on it in the system icon tray and selecting “Sounds”.
  2. In the “Playback” tab, select BT600 and right-click to set it as the default device. Do the same on the “Recording” tab then hit “Ok” or “Apply”
Note: One way to ensure that the Windows speakers and mic do not take over the audio is to right-click on those devices and click "disable". This removes the possibility of audio routing back to the speakers.  However, the speakers will need to be re-enabled when it is desired to play music through the PC speakers again.