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Poly has joined the HP family! From August 7, 2023, Poly Support contact options will connect you to HP. This portal will be live until November, when we'll move to the HP Customer Support site.
Unterstützte Geräte
Nutzen Sie diese Seite, um die Plantronics Headsets und Softphones zu finden, die von den einzelnen Berichten unterstützt werden. Einige Berichte sind abhängig vom Softphone, sie müssen mit einem Softphone verwendet werden, das direkt von Plantronics Hub unterstützt wird. Eine vollständige Liste unterstützter Softphones finden Sie in der Plantronics Hub-Liste für Windows oder Mac.
Festnetztelefon und Softphone gibt ein Poly Gerät an, das sowohl mit einem Festnetztelefon als auch mit einem Softphone verbunden werden kann (zum Beispiel das MDA480) und Berichte zu Aktivitäten von Festnetztelefonen und Softphones erstellt.
Abhängig vom Headset weist darauf hin, dass der unterstützte Bericht abhängig ist von dem verbundenen USB-Headset (zum Beispiel Voyager 3200 UC mit MDA220).
Nur PC gibt an, dass ein Poly Gerät, das mit mehr als einem Gerät verbunden werden kann (zum Beispiel die Blackwire 5200 Series für Mobiltelefon und PC), nur unterstützt wird, wenn es mit einem PC (Windows oder MAC) verbunden ist.
PC und Mobiltelefon gibt an, dass ein Poly Gerät, das mit mehr als einem Gerät verbunden werden kann (zum Beispiel das Voyager 3200 UC für Mobiltelefon und PC), unterstützt wird, wenn es über einen PC (per Bluetooth-Adapter) oder ein Mobiltelefon PC (oder beide) mit Poly Hub für iOS oder Android verbunden ist. Nicht alle Plantronics Manager Pro-Berichte unterstützen Geräte, die mit einem Mobiltelefon verbunden sind.
Nur Softphone gibt an, dass ein Poly Gerät, das mit einem Festnetztelefon und einem Softphone verbunden werden kann (zum Beispiel das MDA480), nur Berichte zu Aktivitäten des Softphones unterstützt.
Ja gibt an, dass der Bericht unterstützt wird
Blackwire
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| Blackwire 215/225 | ||||||||||
| Blackwire 310/320 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Blackwire 315/325 |
Yes | PC Only | PC Only | PC Only | PC only | PC Only | PC Only | PC Only | PC Only | |
| Blackwire 3200 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
| Blackwire 3300 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
| Blackwire 435 |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Blackwire 500 Series |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Blackwire 5200 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
| Blackwire 700 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
| Blackwire 7225 |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Blackwire 8225 |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| Blackwire 215/225 | |||||
| Blackwire 310/320 | Yes | Mute, Volume | |||
| Blackwire 315/325 |
Yes | PC Only Mute, Volume | |||
| Blackwire 3200 Series |
Yes | PC Only Mute, Volume | |||
| Blackwire 3300 Series |
Yes | PC Only Mute, Volume | |||
| Blackwire 435 |
Yes | Mute, Volume | |||
| Blackwire 500 Series |
Yes | Mute, Volume | |||
| Blackwire 5200 Series |
Yes | PC Only Mute, Volume | PC Only | ||
| Blackwire 700 Series |
Yes | PC Only Mute, Volume | |||
| Blackwire 7225 |
Yes | Mute, Volume | Yes | ||
| Blackwire 8225 |
Yes | PC Only Mute, Volume | Yes | ||
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) |
|
| Blackwire 215/225 | ||||
| Blackwire 310/320 | Yes | |||
| Blackwire 315/325 |
Yes | |||
| Blackwire 3200 Series |
Yes | |||
| Blackwire 3300 Series |
Yes | |||
| Blackwire 435 |
Yes | |||
| Blackwire 500 Series |
Yes | |||
| Blackwire 5200 Series |
Yes | PC Only | PC Only | |
| Blackwire 700 Series |
Yes | |||
| Blackwire 7225 |
Yes | Yes | Yes | |
| Blackwire 8225 |
Yes | Yes | Yes | |
Calisto
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| Calisto 240 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Calisto 610 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Calisto 620 |
Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
|
| Calisto 7200 |
Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
|
| Calisto 3200 |
Yes | Yes | Yes |
Yes |
Yes |
PC Only |
PC Only |
PC Only |
PC Only |
|
| Calisto 5200 |
Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
|
| Calisto 5300 |
Yes | Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| Calisto 240 | Yes | Mute, Volume | |||
| Calisto 610 | Yes | Mute | |||
| Calisto 620 |
Yes | PC Only Mute | |||
| Calisto 7200 |
Yes | PC Only Mute | |||
| Calisto 3200 |
Yes | Mute, Volume | |||
| Calisto 5200 |
Yes | PC Only Mute, Volume | |||
| Calisto 5300 |
Yes | PC Only Mute, Volume | |||
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| Calisto 240 | Yes | |||
| Calisto 610 | Yes | |||
| Calisto 620 |
Yes | |||
| Calisto 7200 |
Yes | |||
| Calisto 3200 |
Yes | |||
| Calisto 5200 |
Yes | |||
| Calisto 5300 |
Yes | |||
DA
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| DA70 + EncorePro Headset | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| DA80 + EncorePro Headset | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| DA90 + EncorePro Digital Headset | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| DA70 + EncorePro Headset | Yes | QD | Yes | ||
| DA80 + EncorePro Headset | Yes | Mute, QD, Volume | Yes | ||
| DA90 + EncorePro Digital Headset | Yes | Mute, QD, Volume | Yes | ||
Platform |
Report |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| DA70 + EncorePro Headset | Yes | Yes | Yes | |
| DA80 + EncorePro Headset | Yes | Yes | Yes | |
| DA90 + EncorePro Digital Headset | Yes | Yes | Yes | |
EncorePro
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| EncorePro 300 Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| EncorePro 500 USB Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| EncorePro 700 USB Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| EncorePro 500 & 700 QD Series | Requires DA Series or MDA Series - please refer to relevant section in this table | |||||||||
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| EncorePro 300 Series | Yes | Mute, Volume | Yes | ||
| EncorePro 500 USB Series | Yes | Mute, Volume | Yes | ||
| EncorePro 700 USB Series | Yes | Mute, Volume | Yes | ||
| EncorePro 500 & 700 QD Series | Requires DA Series or MDA Series - please refer to relevant section in this table | ||||
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| EncorePro 300 Series | Yes | Yes | Yes | |
| EncorePro 500 USB Series | Yes | Yes | Yes | |
| EncorePro 700 USB Series | Yes | Yes | Yes | |
| EncorePro 500 & 700 QD Series | Requires DA Series or MDA Series - please refer to relevant section in this table | |||
MDA
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| MDA220 + USB Headset | Yes* | Headset Dependent | Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
|
| MDA480 + EncorePro Headset | Yes* | Softphone only | Yes |
Yes |
Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
|
| MDA490 + EncorePro Headset | Yes* | Softphone only | Yes |
Yes, including headset | Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
|
MDA524 QD + EncorePro Headset |
Yes |
|
Softphone only |
Yes |
Yes |
Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
MDA526 QD + EncorePro Headset |
Yes |
|
Softphone only |
Yes |
Yes, including headset |
Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
| *USB Headset/USB audio processor firmware cannot be updated when connected to the MDA, requires connection directly to the computer | ||||||||||
Platform |
Reports |
|||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | ||
| MDA220 + USB Headset | Yes | Headset Dependent | Headset Dependent | |||
| MDA480 + EncorePro Headset | Yes | Softphone only | Deskphone and Softphone | |||
| MDA490 + EncorePro Headset | Yes | Softphone only | Deskphone and Softphone | |||
MDA524 QD + EncorePro Headset |
Yes |
|
Softphone only, QD events only |
Deskphone/Softphone |
||
MDA526 QD + EncorePro Headset |
Yes |
|
Softphone only, QD events only |
Deskphone/Softphone |
|
|
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| MDA220 + USB Headset | Yes | Headset Dependent | Headset Dependent | |
| MDA480 + EncorePro Headset | Yes | Deskphone and Softphone | Deskphone and Softphone | |
| MDA490 + EncorePro Headset | Yes | Deskphone and Softphone | Deskphone and Softphone | |
MDA524 QD + EncorePro Headset |
Yes |
|
Deskphone and Softphone |
Deskphone and Softphone |
MDA526 QD + EncorePro Headset |
Yes |
|
Deskphone and Softphone |
Deskphone and Softphone |
Savi
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| Savi 400 Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Savi 700 Series | Yes | Softphone only | Yes |
Yes |
Yes |
Yes |
Softphone only |
Softphone only |
Yes |
|
| Savi 7200 Office Series | ||||||||||
| Savi 8200 Office Series | Yes | Softphone only | Yes |
Yes |
Yes |
Yes |
Softphone only |
Softphone only |
Yes |
|
| Savi 8200 UC Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| Savi 400 Series | Yes | Mute | |||
| Savi 700 Series | Yes | PC Only Mute, Volume | |||
| Savi 7200 Office Series | |||||
| Savi 8200 Office Series | Yes | PC Only Mute, Volume | Yes | ||
| Savi 8200 UC Series | Yes | PC Only Mute, Volume | Yes | ||
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Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| Savi 400 Series | Yes | |||
| Savi 700 Series | Yes | |||
| Savi 7200 Office Series | ||||
| Savi 8200 Office Series | Yes | Yes | ||
| Savi 8200 UC Series | Yes | Yes | ||
Voyager
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) |
Radio Link Quality (Softphone Dependent) | |
| Voyager 3200 UC | Yes | Yes | PC Only Mute | PC Only, >v212 | PC Only, >v212 |
| Voyager 4200 Office Series (V42xx CD/V42xx-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
| Voyager 4200 UC Series | Yes | Yes | PC Only Mute | PC Only | PC Only |
| Voyager 5200 Office (V5200 CD/V5200-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
| Voyager 5200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v164 | PC Only, f/w ≥ v164 |
| Voyager 6200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v75 | PC Only, f/w ≥ v75 |
| Voyager 8200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v218 | PC Only, f/w ≥ v218 |
| Voyager Edge UC | Yes | PC Only Mute | |||
| Voyager Focus UC | Yes | Yes* | PC Only Mute | PC Only, f/w ≥ v160 | PC Only, f/w ≥ v160 |
| Voyager Legend UC | Yes | PC Only Mute | |||
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) |
Radio Link Quality (Softphone Dependent) | |
| Voyager 3200 UC | Yes | Yes | PC Only Mute | PC Only, >v212 | PC Only, >v212 |
| Voyager 4200 Office Series (V42xx CD/V42xx-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
| Voyager 4200 UC Series | Yes | Yes | PC Only Mute | PC Only | PC Only |
| Voyager 5200 Office (V5200 CD/V5200-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
| Voyager 5200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v164 | PC Only, f/w ≥ v164 |
| Voyager 6200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v75 | PC Only, f/w ≥ v75 |
| Voyager 8200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v218 | PC Only, f/w ≥ v218 |
| Voyager Edge UC | Yes | PC Only Mute | |||
| Voyager Focus UC | Yes | Yes* | PC Only Mute | PC Only, f/w ≥ v160 | PC Only, f/w ≥ v160 |
| Voyager Legend UC | Yes | PC Only Mute | |||
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| Voyager 3200 UC | Yes | Yes | PC and Mobile, f/w ≥ v345 | |
| Voyager 4200 Office Series (V4200xx CD/V42xx-M CD) | Yes | Yes | Deskphone, Softphone and Mobile | Deskphone, Softphone and Mobile |
| Voyager 4200 UC Series | Yes | Yes | PC and Mobile | PC and Mobile |
| Voyager 5200 Office (V5200 CD/V5200-M CD) | Yes | Yes | Deskphone, Softphone and Mobile | |
| Voyager 5200 UC | Yes | Yes | PC and Mobile, f/w ≥ v246 | |
| Voyager 6200 UC | Yes | Yes | PC and Mobile f/w ≥ v302 | PC and Mobile, f/w ≥ v302 |
| Voyager 8200 UC | Yes | Yes | PC and Mobile, f/w ≥ v402 | PC and Mobile, f/w ≥ v402 |
| Voyager Edge UC | Yes | |||
| Voyager Focus UC | Yes | Yes* | PC and Mobile, f/w ≥ v235 |
PC and Mobile f/w ≥ v235 |
| Voyager Legend UC | Yes | |||
Non-Poly USB
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| Non-Plantronics USB Audio Device | Yes | Yes | Yes | |||||||
*Nicht zutreffend für die Software-Richtlinie für Mobiltelefone
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| Non-Plantronics USB Audio Device | Yes | ||||
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| Non-Plantronics USB Audio Device | Yes | |||
Systemanforderungen
Windows-Hardwareanforderungen
- CPU: Core 2 Duo oder Athlon X2 mit 2,4 GHz
- Arbeitsspeicher: zwischen 20 und 50 MB des privaten Arbeitssatzes
- Speicherplatz: erfordert ca. 130 MB
Unterstützte macOS-Plattformen
- MacBook Pro
- MacBook Air
- iMac
- Mac Mini
- Mac Pro
Android-Betriebssystemanforderungen
- Allgemein: Android v4.4 oder höher
- Kunden, die Plantronics Manager Pro erworben haben: Android v6.x oder höher
iOS-Anforderungen
- iOS 11 und höher
- iPhone 5S oder höher