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Article ID: 000032046
Last Modified Date: 08/15/2022
Access Level: Public

Voyager Pro UC (B230/B230-M): Headset doesn't detect when I'm wearing it

My Voyager Pro UC (B230/B230-M) does not answer calls when I put it on or transfer call audio to the phone when I take it off. What can I do?
  • The Voyager Pro UC does not automatically answer your mobile phone calls when you put on the headset
  • The headset does not transfer the call audio to your mobile phone when you take off the headset mid-call
The headset sensors may not be detecting the wearing state properly.

  1. Try "Voyager-Pro-UC-How-to-Reset-the-Sensors-US" 
  2. If that does not correct the issue, contact Poly Support