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Article ID: 000054784
Last Modified Date: 12/08/2021
Access Level: Public
RPMS: User can't playback recordings in Chrome after enabling SSL, but recordings playback fine using Internet Explorer
RPMS: User can't playback recordings in Chrome after enabling SSL, but recordings playback fine using Internet Explorer In Chrome, the user gets a black video window
1. Log into the Admin Portal 2. Click on Device>Device Manager 3. Select the Media Suite Center and click the Edit button 4. Click on Network Settings>General System Network Settings tab 5. Enter an FQDN 6. Save your settings 7. In the Chrome browser, clear your browser cache 8. Relaunch the Media Suite User Portal