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Article ID: 000028655
Last Modified Date: 05/15/2021
Access Level: Public

BackBeat PRO: How to Reset the Sensors

How do I reset the Smart Sensors on my BackBeat PRO headset?
You may need to reset the sensors if they are not working as expected. To do so:
  1. Connect your headphones to the USB port on your computer using the charging cable.
  2. Lay the headphones on a non-metallic surface and wait at least 10 seconds.
  3. Disconnect the headphones and try the sensor features again.