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Artikel-id: 000026322
Last Modified Date: 05/15/2021
Access Level: Public

USB Headset Troubleshooting: No Call Control with Avaya Aura Agent Desktop (AAAD)

I do not get call control with my Plantronics USB headset when used with Spokes 2.8/Hub 3.0 and Avaya Aura Agent Desktop (AAAD). What is the issue?
For call control to work, you will need AAADHeadsetSupport.msi, in addition to Hub/Spokes 2.8. You can download the msi file from