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How to Mute a Call While Using an EHS Cable


How should I go about muting my call when I'm using an electronic hookswitch (EHS) cable with my headset and desk phone?

The EHS cables actually interface with the software on the phone you're using; as such, using the mute button on the phone is not recommended. The best way to mute would be to use the dedicated mute function on the headset itself.