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Article ID: 000031629
Last Modified Date: 08/15/2022
Access Level: Public
Savi 700 Series Troubleshooting: Computer Link Indicator Blinking Red
Why does the Savi 700 remain in a hold state (with the computer link indicator blinking red) after ending a Lync call?
Reason
If you place a call on hold using the headset and take the call off hold using Microsoft Lync (or vice versa), the headset volume flash feature can cause Lync and the Savi base to become out of sync.
Resolution
Unplug and plug back in the USB connection of the Savi base to correct an out-of-sync state.
This situation can be avoided by either using just Lync or the headset to manage calls on hold. Avoid alternating methods of managing the hold status.
If you place a call on hold using the headset and take the call off hold using Microsoft Lync (or vice versa), the headset volume flash feature can cause Lync and the Savi base to become out of sync.
Resolution
Unplug and plug back in the USB connection of the Savi base to correct an out-of-sync state.
This situation can be avoided by either using just Lync or the headset to manage calls on hold. Avoid alternating methods of managing the hold status.