Accessibility Skip to content

Poly has joined the HP family! From August 7, 2023, Poly Support contact options will connect you to HP. This portal will be live until November, when we'll move to the HP Customer Support site.

Article ID: 000031627
Last Modified Date: 08/22/2022
Access Level: Public

Savi 700 Series Troubleshooting: Handset Lifter Not Working

What should I do if the handset lifter is installed but doesn't lift the handset?
  1. Ensure the handset lifter power cord is firmly pushed into the handset lifter jack.
  2. Ensure your headset is linked to your base (a green light on the base indicates an active link). If it isn't, subscribe the headset to the base.
  3. If the issue persists, contact Plantronics Customer Support.