Accessibility Skip to content

Poly has joined the HP family! From August 7, 2023, Poly Support contact options will connect you to HP. This portal will be live until November, when we'll move to the HP Customer Support site.

Article ID: 000031622
Last Modified Date: 08/22/2022
Access Level: Public

Savi 700 Series Troubleshooting: Unable to Subscribe the Headset to the Base

I am unable to subscribe my headset to the base. What can I do?
If you are unable to subscribe your headset to the base, try the following:
  1. Fully charge the headset.
  2. Disconnect the power adapter from the base. Reconnect the adapter.
  3. subscribing the headset to the base again.
  4. If the headset does not subscribe to the base, contact the Technical Assistance Center for further assistance.