EncorePro 500 Series Smarter headsets for contact centers
- Built-in USB-A and USB-C connectors (USB model)
- Full backwards compatibility for legacy equipment (QD model)
- Poly Quick Disconnect technology (QD model)
- Full native Microsoft Teams experience (Microsoft Teams model)
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Overview
Ready, headset, go
Taking calls from home or office has never been easier
Free your contact center to work from anywhere — with everything Teams has to offer. The EncorePro 500 Series smart digital headsets connect to your PC and make hybrid working easier than ever.
Support hybrid working with connection to Poly's new and legacy equipment
The EncorePro 500 series makes it radically easier to keep both new and legacy equipment in the mix. Need QD models for unlimited compatibility with Poly digital adapters? Or USB models with full USB-A and USB-C access right on the cable? Either way, we’ve got you covered.
Giving you the full, certified Microsoft Teams experience
Get the most out of Teams with pro-level access and a dedicated Teams button on the inline control with the EncorePro 515 and EncorePro 525. Bring it to front-of-screen instantly to find an internal expert for rapid support on customer calls. You’ll easily join internal Teams meetings and quickly access missed call, voicemail and calendar notifications.
Completely optimized: better audio quality, durability, even user-friendliness
Call clarity isn’t just a dream. All Poly QD headsets offer intelligent headset recognition that dynamically tunes audio performance to your headset. EncorePro 500 USB headsets have clearly-displayed buttons on your headset inline control to hold or answer calls — and they’re recessed, so you don’t risk accidentally activating them. Also offers a useful single audio/video hold button.
Built for Compatibility
All Poly USB contact center solutions are compatible with the most popular voice platforms – we just work. Poly solutions provide excellent audio quality for you and your customer – no matter your platform of choice.
Poly is certified (when offered) with all major communication platforms.
Poly Lens
Intelligent Insights, Scalable Management
Poly Lens software gives IT teams visibility and control over voice, video, and headset devices. Deploy, configure, update, and get valuable insights from one endpoint or thousands using one scalable platform. Poly Lens makes it simple: no heavy IT lifting required.
Poly Lens App
Designed for You
Get the most out of your Poly devices. Use one convenient app to manage all your compatible devices. Keep software up to date, manage settings, and use the personal health and wellness reminders to keep you focused and energized all day long. With the Poly Lens App, you can customize your devices to work the way you do.
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Models
Smarter headsets for contact centers
- Built-in USB-A and USB-C connectors (USB model)
- Full backwards compatibility for legacy equipment (QD model)
- Poly Quick Disconnect technology (QD model)
- Full native Microsoft Teams experience (Microsoft Teams model)
500
Specifications
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Audio characteristics
- Bandwidth: 150Hz to 6800Hz
- Maximum acoustic output: QD models 118dBA, USB Models <102 dB (with G616 option enabled)
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Weights and dimensions
- Weight
- HW510/EP515 USB: 52g/.11lbs
- HW520/EP525 USB: 74g/.16lbs
- HW530: 22g/.05lbs
- Cable Length
- HW510/520 QD Models: 785mm/30.9in
- HW530/540 QD Models: 890mm/35in
- EP515/525 USB models: 2085mm/82in
- EP545 USB model 2180mm/85.8in
- Inline module (USB models): 75mm x 25mm x 10mm / 2.95in x .98in x .39in
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Design
- Axes of adjustment: 6
- Microphone boom rotation: 290'
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Models
- EncorePro 515 USB (P/N )
- EncorePro 515 M (P/N )
- EncorePro 525 USB (P/N )
- EncorePro 525 M (P/N )
- EncorePro 545 (P/N )
- EncorePro HW530 (P/N )
- EncorePro HW540 (P/N )
- EncorePro HW510 (P/N )
- EncorePro HW520 (P/N )
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Reviews
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Related Products
- Recommended
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Resources
EncorePro 500 Series Data Sheet
Learn about the features, benefits and technical specifications of the EncorePro 500 Series
Download Data SheetEncorePro 500 Series Quick Start Guide
Learn about the EncorePro 500 Series
Download Quick Start GuideSoundGuard
EncorePro 500 Series features SoundGuard to protect against acoustic shock by limiting sounds to below 118dBA
Learn MorePoly QD Headsets for Call Center Hybrid Working
Learn how Poly Quick Disconnect (QD) headsets, such as the EncorePro 500 Series, are best for a hybrid call center workforce.
Learn More500
Support
Find our resources, downloads, and software, or contact support for more assistance.
view all supportNext Steps
Connect with us today
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