Designed and engineered just for them, it’s everything your contact center representatives would ever want in a headset. This headset offers superior audio, all-day comfort, rock-solid reliability, and long-term durability. It’s built for intense usage and uptime—so wearers stay connected. And with Plantronics Manager Pro software, as an added service, IT managers can remotely track and manage headsets company-wide.
Get incredible call clarity
Count on durability and reliability
Enjoy comfort and control
Visual and tactile cues make sure you know when your flexible, noise-canceling microphone boom is well positioned for great voice pickup. And you get better sound quality and clearer conversations through our voice-optimized frequency response that focuses in on the sound of voices.
These headsets feature durable design for all-day use in the contact center, with less breakages and downtime to save the organization time and money.
Ensure your employees are comfortable and ready to represent your brand at their best. Premium design and light weight combine to deliver our best-selling contact center headset.
Make it easy for your IT team to monitor, manage and maintain headsets and track detailed device insights with centralized Plantronics Manager Pro software (an additional service).
Built for Compatibility
All Poly USB contact center solutions are compatible with the most popular voice platforms – we just work. Poly solutions provide excellent audio quality for you and your customer – no matter your platform of choice.
Poly is certified (when offered) with all major communication platforms.
Telephone intensive users, including formal customer care centers and customer service organisations where employees have their own desks
Wideband audio (up to 6,800 Hz), noise canceling microphone
SoundGuard digital: G616 support limits the level to 102 dBSPL; Time weighted Average (TWA) prevents average daily sound exposure from exceeding 85 dBA or 80 dBA. Built in support helps IT meet the appropriate Noise at Work regulations
Certified for Skype for Business and Optimized for Microsoft® Lync®. Built for UC applications and softphones from Avaya, Cisco and others **
Experience the high audio quality of Poly’s EncorePro 500 USB Series even when wearing a mask
If you or your employees need to wear a mask while working, you may be concerned about how clear you sound on a call. The design of Poly’s EncorePro 500 USB Series ensures your voice remains clear while you comply with local safety requirements.