Who doesn’t want to save time and money while increasing customer happiness? Organizations with a few tenants or millions of phones can do all that and more with Polycom Device Management Service for Service Providers. It’s scalable device management software that works in the cloud to speed initial deployments, reduce ongoing expenses and deliver better lifecycle support to companies and customers.
Simplify Customer Phone Setup
Create Tenant Accounts Easily
Manage Phones Centrally
Monitor and Troubleshoot Securely
Bring new customer devices online without devoting a lot of time or resources. The Polycom Device Management Service for Service Providers offers a plug-and-play template library for speedy individual or bulk setup. You can even use the template to specify speed dial numbers and contact lists.
Help your customers help themselves. Polycom Device Management Service for Service Providers lets you add, delete and revise tenant accounts for any size organization, individually or via an automated wizard. So you can give customers the admin rights they need, right down to the department level.
Scale your business without adding IT headcount. With centralized rollout capabilities, Polycom Device Management Service for Service Providers can bring new customers online without needing more technicians to walk them through deployment.
No need for a “truck roll” to assess device problems. Polycom Device Management Service for Service Providers offers secure remote monitoring and troubleshooting tools you can access from anywhere. So, you can resolve issues with fewer expensive on-site technician visits.
The tools and functionality that PDMS-SP give us in the repair and maintenance environment is a game changer with immediate access to packet captures and phone logs.
Troy Danko, President National Operation
Device management features
Sync device configuration
Reset device to factory settings
Configurable log levels
Fetch device log
Tech support info dump (TSID) package for unexpected reboots
Remote PCAP: timeout, filter, start/stop, download link