Support Services

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If you need your problems solved fast to keep your teams up and running around the clock, consider the Poly Advantage Service. You get technical telephone support when you need it, telephone support for your cloud-partner endpoints, and reports on monthly utilization and periodic benchmarks.

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Obtain the highest level of response and resolution to service requests with a specialized team of Poly technical, managerial, and administrative experts.

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Customer advocate and single point of contact business interface within Poly to monitor, analyze and report on service and support of the Poly production solution.

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Elite service goes beyond individual-product support to deliver a holistic support strategy that keeps an eye on your global Poly environment. It is a proactive, high-touch service that helps you oversee your Poly investment, and increase your ROI, while also tackling your day-to-day technical requests.

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Get more details on how to use our services.

Data Sheet

This provides unlimited 24x7 technical and escalation support for your Poly Telepresence system via phone—and onsite support during business hours. Expect next-business-day responses, fast-as-possible parts replacement and on-the-spot software updates.

Data Sheet

Read our high level matrix to understand the features provided in our different Customer Support Services.

Data Sheet

Learn about the features and benefits of Poly+.

Service Description

Learn more about the Poly+ level of service

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Learn about the features and benefits of Poly+.

Data Sheet

Your in-house resources may not be enough. We’ll jump in during business hours with telephone and multi-vendor support, software upgrades and updates, parts replacement, and online support. Your manufacturer’s software warranty lasts 90 days—this support enhances it, covering you for a full year.

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The Remote Technical Support Engineer (RTSE) helps you maintain your Poly solution as well as achieve your desired response and reliability goals when technical assistance is required.

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Complement your internal teams with the deep expertise of a Poly resident technician—available up to 40 hours per week for a specified term. They can support your daily operations, solve technical problems, help manage service levels and more.

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Technical Account Management is a proactive, personalized support program developed for enterprise accounts that need a consultative relationship with Poly.

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Our Three-Year Hardware Replacement Service for Collaboration and Contact Center Devices helps you accurately control and forecast expenses, since you know that every headset is good to go for three years. And we do our best to deliver replacement headsets on the next business day, worldwide.

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Poly and our partners offer a range of complementary services including Premier, Advantage, additional support modules, and Elite. Which one is right for you?

White Paper

White paper on which support service is right for you.

Data Sheet

Ensure you have access to technical resources that are the 'best in the business' to help support your Poly assets and deliver the fast path to resolution.