Support Services

Name: Support Services
Availability: InStock

On-demand expertise

Organizations have goals, but they don’t always have all the resources in-house that are needed to achieve them. Whether you need to broaden or deepen your support bench, monitor and adapt for better efficiency, provide comprehensive device support and visibility for your remote workforce, replace hardware, or leverage deep technical knowledge of specific systems, our support services teams can help. Use our expertise and people power to reduce risk, increase uptime, and drive productivity, while getting the peace of mind that comes with knowing you’ve got an expert team supporting you.

Overview

Support Options

Premier
Advantage
Poly+
Elite

Improve system availability

Enhance your in-house resources with collaboration technical experts to support you. Offering 8x5 reactive telephone support, multi-vendor support, software upgrades and updates, advance parts replacement and access to online support tools.

Enhanced support maximizing value and availability

Providing faster time-to-problem resolution, and actionable utilization information of your collaboration solution. Advantage provides priority 24x7 technical telephone support, cloud partner endpoint telephone support, utilization and benchmark reports.

Personal device support service

Rest easy knowing your personal conferencing devices are performing at their best with Poly+. This service gives you and your teams access to Poly experts no matter when you need it. Advance hardware replacement with pre-paid next day shipping means your users are always ready for work. And with Poly Lens included, you get the insights and management tools necessary to keep employee devices up, running and ready for action.

Poly+

Personalized, proactive support

Delivering a holistic, support strategy for optimizing your solutions performance and increasing your ROI. Elite is a high-touch service for your global Poly environment. Direct access to assigned experts, prioritized 24x7 telephone technical support you minimize risk and demand on internal IT resources.

Services

Resources

Business Critical Support

Obtain the highest level of response and resolution to service requests with a specialized team of Poly technical, managerial, and administrative experts.

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Business Relationship Management

Customer advocate and single point of contact business interface within Poly to monitor, analyze and report on service and support of the Poly production solution.

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Remote Technical Support Engineer

The Remote Technical Support Engineer (RTSE) helps you maintain your Poly solution as well as achieve your desired response and reliability goals when technical assistance is required.

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Which Poly support service is right for you?

Poly and our partners offer a range of complementary services including Premier, Advantage, additional support modules, and Elite. Which one is right for you?

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Resident Technical Service

Complement your internal teams with the deep expertise of a Poly resident technician—available up to 40 hours per week for a specified term. They can support your daily operations, solve technical problems, help manage service levels and more.

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Why reactivate your Poly support?

Ensure you have access to technical resources that are the 'best in the business' to help support your Poly assets and deliver the fast path to resolution.

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How Poly Services help your success

Get more details on how to use our services.

Which Support Service is Right for You?

White paper on which support service is right for you.

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Poly Support Services Feature Comparision Guide

Read our high level matrix to understand the features provided in our different Customer Support Services.

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Three-Year Hardware Replacement Service for Collaboration and Contact Center Devices

Our Three-Year Hardware Replacement Service for Collaboration and Contact Center Devices helps you accurately control and forecast expenses, since you know that every headset is good to go for three years. And we do our best to deliver replacement headsets on the next business day, worldwide.

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Resource Library