Customer Service Solutions
Poly end-to-end solutions—built for customer connections.
Connect. Engage. Resolve.
In these challenging times, your customer service representatives (CSRs) are more critical than ever to keep your organization connected to your customers. But it can be challenging to increase service levels with a remote team on multiple platforms. It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity. Poly can help. Our solutions enable your team to deliver the highest quality communications experience for you, your people, and your customers.
Make a real connection
Maximize your move to cloud
Empower your CSRs
Customer Service: Office
Enjoy all day comfort and effortless control with the EncorePro 520 corded headset. Pair with the MDA500 QD Series corded switcher for QD headsets and an EagleEye Mini camera for seamless audio and video.
Customer Service: Hybrid (Work from Home/Office)
Enjoy all day comfort and effortless control with the EncorePro 520 corded headset. Pair with the DA80 USB audio processor and EagleEye Mini camera for seamless audio and video.
Focus on your customer with a Savi 8220 UC noise canceling wireless headset that blocks out distracting background noise. Pair with the VVX 350 6-line, midrange IP desk phone.
IT Help Desk
Keep the focus on your conversation, not background noise, with the Voyager Focus UC. This wireless headset with active noise canceling (ANC) gives you the perfect balance of noise block and audio comfort.
Enjoy the award-winning, lightweight design and superior audio of the EncorePro 700 Series USB corded headset paired with the DA80 USB audio processor.
Business As Unusual – Call Centers Take On A New Role
Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.
Explore all Customer Service Products
Available OnlineEagleEye Mini£140.95EagleEye Mini£140.95HD video-conferencing camera
Compact camera with big time performance—making your favorite audio meetings more meaningful.
VVX 350VVX 3506-line, mid-range IP desk phone
Six-line, mid-range IP desk phone with color display
EncorePro 700 SeriesEncorePro 700 SeriesCustomer Service Headset
The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium look and feel.
EncorePro 500 SeriesStarting At £104.99EncorePro 500 SeriesStarting At £104.99Customer Service Headset
The EncorePro 500 series balances all-day comfort, superior noise-canceling, and long-term reliability in three innovative designs. Your team will feel the improvements and customers will hear it.
Available OnlineSavi 8200 Office and UCStarting At £220.95Savi 8200 Office and UCStarting At £220.95Wireless DECT™ headset system
Make every conversation clear with the Savi 8200 Office and UC Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.
Voyager Focus UCStarting At £219.95Voyager Focus UCStarting At £219.95Stereo Bluetooth Headset
Keep the focus on your conversation, not background noise, with the sophisticated noise canceling and immersive stereo sound of the Plantronics Voyager Focus UC Stereo Bluetooth headset.
DA SeriesDA SeriesUSB Audio Processor
USB audio processor that connects QD equipped headsets to PC
Available OnlineMDA500 QD Series£138.95MDA500 QD Series£138.95Corded Switcher/Mixer for Quick Disconnect (QD) Headsets
MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves Customer Service Representatives (CSRs) training.
Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.Learn More
Customer Service Representatives (CSRs), IT, Sales and other workers need devices that fit their role and can enable great user and customer experiences whether they are in the office, working from home (WFH) or in a hybrid situation.Download Brochure
Take the next step
Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a Poly-certified partner in your area today to get started.