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Article ID: 000032051
Last Modified Date: 05/15/2021
Access Level: Public

BackBeat GO Troubleshooting: Ear Buds Won't Stay In Ears

The ear buds won't stay in my ear.  What can I do to fix this?
There are a couple of ways to make sure the headset fits well in your ear:
  • Be sure you have the right size ear buds in. The headset comes with three different sizes, so you may have to experiment a little to be sure which is the best size for your ear.
  • Install the optional ear stabilizers. They should help to both stabilize the headset in your ear and ensure that the ear buds don't fall out.
Click here for instructions on how to adjust the fit and install the ear stabilizers.