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Article ID: 000031689
Last Modified Date: 05/15/2021
Access Level: Public

Spokes Known Issue: Installer Fails to Install .NET Framework 3.5 on Windows XP

Issue
In rare instances, PlantronicsSetup.exe (the Spokes installer) can fail to install .NET Framework 3.5 on Windows XP, terminating the Spokes installation. When a failure occurs, the “Plantronics Software Setup” dialog box displays the error message “An error occurred while installing system components for Plantronics Software. Setup cannot continue until all system components have been successfully installed.”
Cause
The .NET Framework 3.5 installer is failing; as .NET 3.5 is a prerequisite for Spokes installation, if .NET 3.5 fails to install, Spokes installation cannot complete.
Workaround/Resolution
If PlantronicsSetup.exe fails to install .NET Framework 3.5, manually install .NET using the installer provided by Microsoft (available at http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=21), then rerun PlantronicsSetup.exe to complete Spokes installation.
Affected Operating System(s)
Windows XP
Affected Software Application(s)
All versions of Spokes
Affected Hardware
N/A
Date Raised
18 September 2012