Skip to content
Article ID: 000030266
Last Modified Date: 05/15/2021
Access Level: Public

Spokes Known Issue with Voyager Legend UC: NEC Calls on Windows XP are Answered with Mute on

On Windows XP, incoming calls using the Voyager Legend UC (or Voyager PRO UC) headset and NEC UNIVERGE SP350 v5.2 softphone set the microphone to mute when answered.
SP350 v5.2 made timing changes which cause incorrect mute operation on Windows XP.
Use SP350 v5.1 instead, or upgrade to Windows Vista, 7 or 8.
Affected Operating System(s)
Windows XP
Affected Software Application(s)
Spokes 2.6 and later, with NEC UNIVERGE SP350 version 5.2
Affected Hardware
Voyager Legend UC and Voyager PRO UC (all revisions)
Date Raised
February 14, 2013