Skype for Business Presence Status and Plantronics Hub Interaction Explained
Article ID:
000023461
Plantronics has looked at primary user cases and targeted its presence support for this complicated area accordingly. Microsoft Skype for Business/Lync provides presence status. Plantronics Hub™ for Windows v3.9.x supports this presence status via a feature called “Aware for Microsoft.” This feature provides multi-softphone presence support for a number of softphone/UC clients. This means that the user’s call status is reflected in the Skype for Business user interface when the user is on a call on any of the softphones/UC clients and headset that are supported by Plantronics Hub v3.9.x. When a user ends a call, Plantronics Hub will reset the presence status. Microsoft Skype for Business/Lync uses this reset presence request, along with other Microsoft Office backend information, to update the aggregated presence status for the user. Plantronics Hub supports many softphones/UC clients for call control. However, some of these softphones/UC clients do not expose presence or an API to control presence. Plantronics Hub does not support multi-softphone presence for these softphones/UC clients.
| Softphone | Ability to update presence |
| Microsoft Lync 2015- v15.0.4963.1001 Microsoft Skype for Business 2016 v16.4498.1000 |
Yes |
| Product | Multi- Softphone Support |
Multi-interface Support | |
| VOIP Calls | Mobile Call | Deskphone Call | |
| MDA200 | Yes | NA | No |
| MDA220 | Yes | NA | No |
| Save W7xx | Yes | Yes | Yes |
| Voyager Legend UC | Yes | Yes | NA |
| Voyager Edge | Yes | Yes | NA |
| Voyager 3200 UC | Yes | Yes | N/A |
| Voyager 5200 UC | Yes | Yes | NA |
| Voyager 8200 UC | Yes | Yes | N/A |
| Voyager Focus | Yes | Yes* | NA |
| All other Plantronics headsets supported in Plantronics Hub v3.9x | Yes | NO | NO |
R3 Release
| Product | Multi- Softphone Support |
Multi-interface Support | |
| VOIP Calls | Mobile Call | Deskphone Call | |
| MDA400 QD | Yes | Yes | Yes |