Tristar Troubleshooting: Cannot Hear Callers

Article ID:

000019166

Question

When I answer a call on my Tristar H81/H81N, I am unable to hear the caller. How can I fix this issue?

Answer

To fix this issue:

Verify that the Quick Disconnect is connected.
Ensure the correct position of the earbuds.
Ensure the proper installation of the modular adapter.
Increase the volume control on the amplifier.
Change the amplifier's configuration switch to a different position.