Accessibility Skip to content

As of August 29, 2022, HP Inc. completed the acquisition of Poly. For HP product support, please visit the HP Customer Support site.

To search for Trio 8500 specific support info, click here
Recent Content
Popular Content
Quick Start

Introducing Poly Trio

(01:08 min:sec)

Introducing Trio 8500

(00:49 min:sec)

Poly Trio Hybrid Registration

(01:49 min:sec)

Section Header

Poly Trio: How to do a Factory Reset

(00:29 min:sec)

Data Sheet
Document Language
Trio 8500 Data Sheet
Trio Video Solutions Data Sheet

English

other documents
Document Language
Certificate Updates for Poly Trio Solution 5.9.0AA

English

Certificate Updates for Poly Trio Solution 5.8.0AA

English

Certificate Updates for Poly Trio Solution 5.7.2 AA

English

Certificate Updates for Poly Trio Solution 5.5.4 AA

English

Certificate Updates for Poly Trio Solution 5.4.5 AA

English

Certificate Updates for Poly Trio Solution 5.9.4AA

English

Certificate Updates for Poly Trio Solution 5.9.2AA

English

Certificate Updates for Poly Trio Solution 5.9.1AA

English

March 2019 Poly Trio 8800/8500 Product Shipping Change Notice (EA120912)

English

November 2018 Poly Trio 8800/8500 Product Shipping Change Notice (EA106116)

English

Poly Trio Conferencing System Privacy Guide

English

Poly Trio Encryption Reference Guide

English

Poly Trio Solution Safety and Regulatory Notices

English

Poly RealPresence Trio Safety and Regulatory Notices 5.9.2AA

English

Poly Trio Offer of Source for Open Source Software 5.9.0AA

English

Poly Trio Offer of Source for Open Source Software 5.8.0AA

English

Poly Trio Offer of Source for Open Source Software 5.7.1

English

Poly Trio Offer of Source for Open Source Software 5.9.3 AA

English

Poly Trio Offer of Source for Open Source Software 5.7.2 AA

English

Poly Trio Solution Safety and Regulatory Notice 5.7.1

English

Poly Trio Solution Safety and Regulatory Notice 5.7.2 AA

English

Poly Trio VisualPro Regulatory Notices

English

Poly UC Software – REST API Reference for Poly Trio 5.9.0AA

English

Poly UC Software – REST API Reference for Polyc Trio 5.8.0AA

English

Poly UC Software REST API Reference Manual 5.9.2AA

English

Poly Trio Offer of Source for Open Source Software 5.9.5AA

English

Poly Trio Offer of Source for Open Source Software 5.9.1AA

English

Poly UC Software – REST API Reference for Poly Trio 5.9.5AA

English

Poly UC Software – REST API Reference for Poly Trio 5.9.1 AA

English

EULA
Document Language
Poly End User License Agreement

English

Release Name Release Version Software Download Release Notes Release Date

PDF

HTML

PDF

HTML

PDF

HTML

PDF

HTML

PDF

HTML

PDF

HTML

Product Name Software Download PDF Release Date

Poly Trio 8500 7.2.2.1094

469.2 MB

PDF

Mar 10, 2022

Poly Trio 8500 7.2.1.1679

466 MB

PDF

Feb 10, 2022

Poly Trio 8500 7.2.0.12362

464 MB

PDF

Nov 05, 2021

Poly Trio 8500 7.1.3.0997

414 MB

PDF

Nov 15, 2021

Poly Trio 8500 7.1.1.0731

414 MB

PDF

Jun 29, 2021

Poly Trio 8500 7.1.0.8045

414 MB

PDF

Jun 02, 2021

Poly Trio 8500 7.1.0.8045 CAB

408 MB

PDF

Jun 02, 2021

Poly Trio 8500 7.0.2.1073

412 MB

PDF

Apr 07, 2021

Poly Trio 8500 7.0.2.1073 CAB

405 MB

PDF

Apr 07, 2021

Poly Trio 8500 7.0.1.1144

412 MB

PDF

Apr 20, 2021

Poly Trio 8500 7.0.1.1144 CAB

405 MB

PDF

Apr 20, 2021

Poly Trio 8500 7.0.1.1086

412 MB

PDF

Mar 16, 2021

Poly Trio 8500 7.0.1.1086 CAB

406 MB

PDF

Mar 16, 2021

Poly Trio 8500 7.0.0.4317

410 MB

PDF

Mar 01, 2021

Poly Trio 8500 7.0.0.4317 CAB

405 MB

PDF

Mar 01, 2021

Poly Trio 8500 7.0.0.4229

410 MB

PDF

Dec 23, 2020

Poly Trio 8500 7.0.0.4229 CAB

402 MB

PDF

Dec 23, 2020

Polycom Trio 8500 Software 5.9.5 Rev AE

 411 MB

PDF

Apr 20, 2021

Polycom Trio 8500 Software 5.9.5 Rev AE CAB

 405 MB

PDF

Apr 20, 2021

Poly Trio 8500 Software 5.9.5 Rev AD

411 MB

PDF

Feb 23, 2021

Poly Trio 8500 Software 5.9.5 Rev AD CAB

405 MB

PDF

Feb 23, 2021

Poly Trio 8500 Software 5.9.5 Rev AB

411 MB

PDF

Oct 16, 2020

Poly Trio 8500 Software 5.9.5 Rev AB CAB

405 MB

PDF

Oct 16, 2020

Poly Trio 8500 Software 5.9.5 Rev AA

411 MB

PDF

Sep 01, 2020

Poly Trio 8500 Software 5.9.5 Rev AA CAB

405 MB

PDF

Sep 01, 2020

Poly Trio 8500 Software 5.9.4 Rev AB

423 MB

PDF

Jul 21, 2020

Poly Trio 8500 Software 5.9.4 Rev AB CAB

418 MB

PDF

Jul 21, 2020

Poly Trio 8500 Software 5.9.4 Rev AA

424 MB

PDF

Jul 07, 2020

Poly Trio 8800 Software 5.9.4 Rev AA CAB

418 MB

PDF

Jul 07, 2020

Poly Trio 8500 Software 5.9.2 Rev AA

423 MB

PDF

Dec 20, 2019

Poly Trio 8500 Software 5.9.2 Rev AA CAB

417 MB

  Dec 20, 2019

Poly Trio 8500 Software 5.9.1 Rev AC

469 MB

PDF

Nov 18, 2019

Poly Trio 8500 Software 5.9.1 Rev AC CAB

413 MB

  Nov 18, 2019

Poly Trio 8500 Software 5.9.1 Rev AB

420 MB

PDF

Oct 21, 2019

Poly Trio 8500 Software 5.9.1 Rev AB CAB

414 MB

  Oct 21, 2019

Poly Trio 8500 Software 5.9.1 Rev AA

474 MB

PDF

Sep 26, 2019

Poly Trio 8500 Software 5.9.1 AA CAB

468 MB

  Sep 26, 2019

Poly Trio 8500 Software 5.9.0 Rev AD

412 MB

PDF

Jul 24, 2019

Poly Trio 8500 Software 5.9.0 Rev AD CAB

405 MB

  Jul 24, 2019

Poly Trio 8500 Software 5.9.0 Rev AB

402 MB

PDF

Jun 12, 2019

Poly Trio 8500 Software 5.9.0 Rev AB CAB

396 MB

  Jun 12, 2019

Poly Trio 8500 Software 5.9.0 Rev AA

373 MB

PDF

Apr 16, 2019

Poly Trio 8500 Software 5.9.0 Rev AA CAB

367 MB

  Apr 16, 2019

Poly Trio 8500 Software 5.8.0 Rev AC

299 MB

PDF

Feb 28, 2019

Poly Trio 8500 Software 5.8.0 Rev AC CAB

292 MB

  Feb 28, 2019

Poly Trio 8500 Software 5.8.0 Rev AA

298 MB

PDF

Jan 16, 2019

Poly Trio 8500 Software 5.8.0 Rev AA CAB

291 MB

  Jan 16, 2019

Poly Trio 8500 Software 5.7.2 Rev AD

285 MB

PDF

Feb 28, 2019

Poly Trio 8500 Software 5.7.2 Rev AD CAB

278 MB

  Feb 28, 2019

Poly Trio 8500 Software 5.7.2 Rev AB

291 MB

PDF

Nov 12, 2018

Poly Trio 8500 Software 5.7.2 Rev AB CAB

284 MB

  Nov 12, 2018

Poly Trio 8500 Software 5.7.1 Rev AF

282 MB

PDF

Feb 28, 2019

Poly Trio 8500 Software 5.7.1 Rev AF CAB

276 MB

  Feb 28, 2019

Poly Trio 8500 Software 5.7.2 Rev AA

287 MB

PDF

Oct 22, 2018

Poly Trio 8500 Software 5.7.2 Rev AA CAB

279 MB

  Oct 22, 2018

Poly Trio 8500 Software 5.7.1 Rev AC

288 MB

PDF

Sep 19, 2018

Poly Trio 8500 Software 5.7.1 Rev AC CAB

282 MB

  Sep 19, 2018

Poly Trio 8500 Software 5.7.1 Rev AB

282 MB

PDF

Aug 28, 2018

Poly Trio 8500 Software 5.7.1 Rev AB CAB

276 MB

  Aug 28, 2018

Poly Trio 8500 Software 5.7.1 Rev AA

288 MB

PDF

Aug 06, 2018

Poly Trio 8500 Software 5.7.1 Rev AA CAB

282 MB

  Aug 06, 2018

Poly Trio 8500 Software 5.5.4 Rev AA

275 MB

PDF

Apr 06, 2018

Poly Trio 8500 Software 5.5.4 Rev AA CAB

268 MB

  Apr 06, 2018

Poly Trio 8500 Software 5.5.3 Rev AB

276 MB

PDF

Feb 12, 2018

Poly Trio 8500 Software 5.5.3 Rev AB CAB

270 MB

  Feb 12, 2018

Poly Trio 8500 Software 5.5.3 Rev AA

275 MB

PDF

Dec 20, 2017

Poly Trio 8500 Software 5.5.3 Rev AA CAB

269 MB

  Dec 20, 2017

Poly Trio 8500 Software 5.5.2 Rev AE

276 MB

PDF

Dec 12, 2017

Poly Trio 8500 Software 5.5.2 Rev AC

276 MB

PDF

Sep 25, 2017

Poly Trio 8500 Software 5.5.2 Rev AC CAB

270 MB

  Sep 25, 2017

Poly Trio 8500 Software 5.5.2 Rev AE CAB

270 MB

  Dec 12, 2017

Poly Trio VisualPro Software 6.1.10 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Poly Trio 8500 Software 5.7.2 Rev AB or later)

391 MB

PDF

Nov 13, 2018

Poly Trio VisualPro Software 6.1.9 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Poly Trio 8500 Software 5.7.1 Rev AB or later)

391 MB

PDF

Oct 03, 2018

Poly Trio VisualPro Software 6.1.8 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Poly Trio 8500 Software 5.7.1 Rev AB or later)

391 MB

PDF

Aug 28, 2018

Poly Trio VisualPro Software 6.2.2.7 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Poly Trio 8500 Software 5.7.2 AB or later)

422 MB

PDF

Aug 31, 2021

Poly Trio VisualPro Software 6.2.2.1 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Poly Trio 8500 Software 5.7.2 Rev AB or later)

421 MB

PDF

Dec 11, 2019

Poly Trio VisualPro Software 6.2.0 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Poly Trio 8500 Software 5.7.2 Rev AB or later)

396 MB

PDF

Dec 21, 2018

PPCIP for PC Version 1.4.1

595 KB

  Nov 16, 2016

PPCIP for PC Version 1.3.1

710 KB

  Dec 04, 2015

PPCIP for Mac Version 1.0.1

157 KB

  Dec 04, 2015

 

 

  • Teams SIP Gateway
    Trio 8500 and 8800 are compatible with the Microsoft Teams SIP gateway. For more information, please refer to https://learn.microsoft.com/en-us/microsoftteams/sip-gateway-plan#compatible-devices

  • Microsoft Teams App and Skype for Business base profile use:
    For Trio 8500 or 8800, UCS 5.9.6 Software is the latest supported version for using the Microsoft Teams App or for use with Skype for Business Server or Online.

  • Software Maintenance
    The Trio 8500 and 8800 will not be receiving software updates on the UCS 7.3 or later PVOS release series. Maintenance and security support for these conference phones will however continue to be made available on the UCS 7.2.x software release series.

  • RealPresence Group Series Integration
    Only use software version 6.2.0 or later when pairing Polycom Trio VisualPro or RealPresence Group Series 310 and 500 systems with Polycom Trio 8500 and 8800 systems versions 5.7.2AB or later. Your RealPresence Group Series system must also be hardware version 20 or later.

The terms of this Poly Limited Warranty ("Limited Warranty") shall apply to purchases of Poly products.

Who Does This Limited Warranty Cover?

The original end user customer who purchased a Poly product.

What Products Does This Limited Warranty Cover?

This Limited Warranty covers Poly products purchased in original Poly packaging.

Poly products must have been purchased as new from Poly, a Poly affiliated company or a Poly authorized reseller. A list of Poly authorized resellers is located at https://partners.poly.com/English/directory/.

This Limited Warranty covers any defects in the materials used in the Poly product, and any defects in the workmanship during the manufacture of the Poly products.

What is the Period of Coverage?

The term of the Limited Warranty begins from the date of purchase by the original end user customer.

The dated sales receipt showing the date of purchase is the proof of purchase. We strongly advise you to keep your receipt of purchase in order to prove the date of purchase of the product.

The period of coverage varies by product and is generally 1, 2 or 3 years; consult your original Poly product packaging or user information provided by Poly at the time of purchase for the warranty term specific to your product or online at www.poly.com/support/ ("Warranty Period").

Poly's obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period.

You are responsible for shipping charges, insurance, and other transportation-related expenses incurred when returning products to Poly. If you return out-of-warranty products or products not covered under the Limited Warranty, you will be responsible for all return-shipping and other transportation-related expenses.

How to Obtain Warranty Service?

Before submitting a warranty claim for a Poly product, please visit www.poly.com/support/ for technical assistance.

You may obtain warranty support for valid warranty claims through your point of purchase during the first thirty (30) days after purchase. This warranty support may not always be available where you purchased the Poly product and, where it is available, the period may vary depending on where you purchased the Poly product. Please contact your point of purchase for more details.

Poly offers an online system for service requests. Please register your product at www.poly.com/support/. To determine the start of the warranty period you may be asked to provide the dated sales receipt showing the date you purchased the Poly product.

Warranty claims that cannot be processed through your point of purchase and any other Poly product related questions should be addressed directly to Poly. You can find our knowledge base articles, ask a question, receive service over the Internet or speak directly to a representative via www.poly.com/support/.

Any claim under this Limited Warranty is subject to you notifying Poly or your point of purchase of the alleged defect within a reasonable time of it having come to your attention and in any event no later than before the expiry of the Warranty Period.

Obtaining Warranty Support in Another Country

Poly products purchased in one country or region may be eligible for warranty service in other countries or regions where Poly or a Poly authorized service provider offers warranty service for the same Poly product, based on Poly’s product model number.

However, the Warranty Period provided in the country where the product was purchased shall apply. The warranty terms (including those stated here), service availability, and service response times may vary based on the country or region. Warranty service response times are always subject to change due to local conditions (including, without limitation, availability of parts and materials and a Poly authorized service provider).

What Is Not Covered by This Limited Warranty?

This Limited Warranty does not cover:

1)      products that are not manufactured by or on behalf of Poly;

2)      products purchased from anyone other than from Poly, a Poly affiliated company or a Poly authorized reseller;

3)      products purchased through online auctions and second-hand products;

4)      products that are operated in combination with software, peripheral or ancillary equipment such as but not limited to batteries, chargers, adapters, headsets, connector cables, and power supplies ("Ancillary Equipment") not furnished or otherwise certified by Poly for use with the Poly products or any damage to the Poly products or Ancillary Equipment as a result of such use;

5)    Unauthorized use of common carrier communication services provided by another company/third party accessed through the product;

6)      damage caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, liquid ingress or modification; (b) improper or unauthorized installation, wiring, repair, testing; or (c) use of the product outside Poly published guidelines;

7)      instances in which someone other than Poly (or its authorized service centers) tests, alters, modifies or services the products in any way;

8)      products that have (a) serial numbers or date tags that have been removed or altered, or (b) nonconforming or non-Poly housings or parts; and

9)      Limited life consumable components and accessories, that are subject to normal wear and tear, such as cases, cradles, protective coatings, headbands and ear tips, (unless they are found to be non-functional or broken upon purchase of product).

Poly does not provide a warranty for software (whether pre-loaded on hardware or provided as a standalone product) under this Limited Warranty – please refer to the applicable Poly end user license agreement or software license. No warranty is made that any software provided by Poly will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, that the operation of the software will be uninterrupted or error free, or that defects in the software will be corrected.

What Will We Do to Correct Problems?

For an end user customer with a Poly product that is within the applicable Warranty Period and has a defect that is covered by this Limited Warranty, Poly will repair or replace, at its option, the Poly product if you provide notice to Poly and return the product to Poly in the manner described in this Limited Warranty.

Poly may repair or replace products under this Limited Warranty: (a) with new or reconditioned products, parts, or components, or (b) with a similar Poly product if the eligible product under this Limited Warranty has been discontinued.

Poly further warrants on the same terms as this Limited Warranty the repaired or replaced Poly products for the greater of: (a) ninety (90) days following the repair and/or replacement, or (b) the remainder of the original Warranty Period for the Poly product that was repaired or replaced.

When a Poly product is replaced, the replacement product becomes your property, and the returned product becomes the property of Poly.

In the unlikely event that your Poly product has recurring failures or Poly is unable to repair or replace the Poly product, Poly will provide you with a replacement Poly product that is selected by Poly and is the same or similar in performance.

This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty.

What Exclusions and Limitations Apply to this Limited Warranty?

POLY MAKES NO OTHER EXPRESS WARRANTY WHETHER WRITTEN OR ORAL AND POLY EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LAW, POLY DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

THE MAXIMUM LIABILITY OF POLY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL POLY BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. POLY IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY. THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSONAND IS EFFECTIVE EVEN IF YOU HAVE ADVISED POLY OR AN AUTHORIZED REPRESENTATIVE OF POLY OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.

What Law Governs This Warranty?

THIS LIMITED WARRANTY IS GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE COUNTRY IN WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. FOR CONSUMER TRANSACTIONS, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

For United States residents, any disputes arising out of this Limited Warranty or otherwise relating to your purchase of the Poly product that is the subject of this Limited Warranty, whether based on contract, tort, fraud, or any other legal theory, shall be governed by the law of the state in which you currently reside, without regard to its conflict-of-law principles.

What Other Legal Rights May Exist?

THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS. YOU MAY ALSO HAVE ADDITIONAL RIGHTS THAT MAY VARY IN YOUR STATE OR IN YOUR COUNTRY. SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.

Warranty Policy for Australia and New Zealand

The benefits provided under this Limited Warranty are in addition to other rights and remedies provided under Australian and New Zealand Law.

Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.

If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.

In Australia, Poly products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law. Please refer to the information provided by Poly in the materials received at the time of purchase.

This warranty is provided by Plantronics, Inc. (“Poly”), 345 Encinal St., Santa Cruz, CA 95060, USA. Additional Poly office locations and contacts can be found at  www.poly.com or in Australia by calling (toll free) 1-800-725-598.