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CCX 500

Mid-range business media desk phone with color touchscreen.
  • Headset or handset—your choice with 5” color touchscreen
  • Hear every nuance with award-winning Poly audio technology
  • Powerful chipsets support next-generation features like NoiseBlock AI
  • Bluetooth and two (2) USB ports (1 x Type A, 1 x Type C) to connect a headset—and more


Need a perfect desk phone? Done.

Discover the new standard for office phones. The Poly CCX 500 stands miles above the competition with a 5-inch color touchscreen, glorious Bluetooth® connectivity, and kickass Android 9-powered performance. And let’s not forget the Poly’s audio expertise,  audio quality and features. Order it with a handset or go full-modern with the “no handset” option. With the CCX 500 phone, you’re covered.


The freedom to work how you want

Never miss a word or inflection with a Poly CCX business media phone. Featuring Poly legendary audio, it’s designed for the way you work—at your productive best.

CCX 500 Features

  • User interface features
    • Gesture-based, multitouch-capable touchscreen
    • 5-inch color LCD (720 x 1280 pixel)
    • 9:16 aspect ratio Screensaver
    • On-screen virtual keyboard
    • Voicemail support
    • Adjustable base height
    • 1 USB type-A port (2.0 compliant) for media and storage applications
    • 1 USB Type-C port (2.0 compliant) for media and storage applications
    • Integrated Bluetooth 4.2
    • Unicode UTF-8 character support
    • Adjustable font size selection (regular, medium, large)
    • Normal and dark mode
    • Multilingual user interface* including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish
    • *Planned localization
    • Poly HD Voice technology delivers lifelike voice quality for each audio path: handset, hands-free speakerphone, and optional headset
    • Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
    • TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
    • Frequency response—100 Hz–20 kHz for handset, optional headset, and handsfree speakerphone modes
    • Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
    • Individual volume settings with visual feedback for each audio path
    • Voice activity detection
    • Comfort noise generation
    • DTMF tone generation (RFC 2833 and in-band)
    • Low delay audio packet transmission
    • Adaptive jitter buffers
    • Packet loss concealment
    • OPUS support
    • Dedicated RJ-9 headset port
    • Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
    • Compliant with ADA Section 508 Subpart B 1194.23 (all)
    • Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
    • Compatible with commercially available TTY adapter equipment
    • USB headset support
    • Bluetooth headset support
    • SIP protocol support
    • SDP
    • IETF SIP (RFC 3261 and companion RFCs)
    • Two-port gigabit Ethernet switch
    • 10/100/1000Base-TX across LAN and PC ports
    • Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment
    • Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
    • Manual or dynamic host configuration protocol (DHCP) network setup
    • Time and date synchronization using SNTP
    • FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
    • Provisioning and call server redundancy supported *
    • QoS Support—IEEE 802.1p/Q tagging
    • (VLAN), Layer 3 TOS, and DHCP
    • VLAN—CDP, DHCP VLAN discovery, LLDPMED for VLAN discovery - Network address translation support for static configuration and “keep-alive”
    • SIP signaling
    • RTCP and RTP support
    • Event logging
    • Syslog
    • Hardware diagnostics
    • Status and statistics reporting
    • IPv4 and IPv6
    • TCP
    • UDP
    • DNS-SRV
    • * Planned localization
    • 802.1X authentication and EAPOL media encryption via SRTP
    • Transport layer security (TLS)
    • Encrypted configuration files
    • Digest authentication
    • Password login
    • Support for URL syntax with password for boot server address
    • HTTPS secure provisioning
    • Support for signed software executables
    • Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0) 13W (Max)
    • External universal AC/DC adapter (optional) 48VDC @ 0.52A (25W)
    • ENERGY STAR® rated
    • Argentina ENACOM
    • Australia RCM
    • Brazil ANATEL
    • Canada ICES & NRTLC
    • China CCC & SRRC
    • EEA CE Mark
    • Eurasian Customs Union EAC
    • India WPC
    • Indonesia SDPPI
    • Israel MOC
    • Japan MIC & VCCI
    • Malaysia SIRIM
    • Mexico IFETEL & NYCE
    • NZ Telepermit
    • Saudi Arabia CITC
    • Singapore IMDA
    • South Africa ICASA
    • South Korea KC
    • Taiwan NCC
    • UAE TRA
    • USA FCC & NRTL
    • ** Planned compliance
    • USA - FCC Part 15.247
    • Canada - RSS 247 Issue 2
    • EU - ETSI EN 300 328
    • Japan – Article 2.1 Item 19-2
    • Australia - AS/NZ4268
    • UL 62368-1
    • CAN/CSA C22.2 No. 62368-1-14
    • EN 62368-1
    • IEC 60950-1 & IEC 62368-1
    • AS/NZS 62368-1
    • FCC Part 15 Class B
    • ICES-003 Class B
    • EN 55032 Class B
    • EN 55024
    • EN 301 489-1 & EN 301 489-17
    • CISPR32 Class B
    • VCCI Class B
    • Temperature: 0 to 40°C (+32 to 104°F)
    • Relative humidity: 5% to 95%, noncondensing
    • -40 to +70° C (-40 to +160° F)
    • Console
    • Handset with handset cord (handset model only)
    • Network (LAN) cable—CAT-5E
    • Desk stand
    • Setup sheet
    • With handset: 17.8cm x 21.6cm x 5.2cm WxHxD (7.0in x 8.5in x 2.0in WxHxD)
    • Without handset: 10.5cm x 21.6cm x 5.2cm WxHxD (4.1in x 8.5in x 2.0in WxHxD)
    • 2200-49720-025 CCX 500 Business Media Phone. Open SIP. PoE. Ships without power supply.
    • 2200-49710-025 CCX 500 Business Media Phone without handset. Open SIP. PoE. Ships without power supply.
    • 2200-49720-019 CCX 500 Business Media Phone. Microsoft Teams/SFB. PoE. Ships without power supply.
    • 2200-49710-019 CCX 500 Business Media Phone without handset. Microsoft Teams/ SFB. PoE. Ships without power supply.
    • 2200-49713-001 CCX 500 wall mount Kit
    • CCX 500 with handset carton weight: 1.28 kg (2.82 lbs)
    • CCX 500 without handset carton weight: 0.73kg (1.61 lbs)
    • Ten (10)
    • One (1) year
CCX 500 Data Sheet

Learn about the features and functionality of the CCX 500.

Download Data Sheet
Poly CCX Microsoft Teams edition comparison matrix
Download Comparison Guide
Quick Tips for Poly CCX Business Media Phones with Microsoft Teams
Download Brochure
CCX Open SIP edition Comparison Matrix
Download Comparison Guide
Find all Compatible Headsets

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Poly CCX Open SIP for Zoom Phone
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