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Brand Developers - Case Study

Plantronics Manager Pro with Plantronics headsets— A system-level solution for today’s contact center.


The company was initially buying a competitor’s headsets in bulk at a low price, holding to the idea that with the low cost could deliver a "good enough" experience. After poor performance, and low satisfaction, they realized they were not investing enough research into proper communications equipment for their contact center.



Their purchasing team discussed positive options, and decided on Poly, a higher-quality product that would meet all their necessary criteria. Over time, having the right headsets have saved money and the CSRs who spend their entire workday wearing a headset are more comfortable, and thus happier at work.