Frequently Asked Questions
What if I am not satisfied with the resolution Poly offers me for a problem I am experiencing?
Poly, Inc. ("Poly") is committed to resolving all disputes in a fair, effective, and cost-efficient manner. Accordingly, every customer's product purchase comes with certain terms and conditions which include provisions regarding the resolution of disputes in binding arbitration or Small Claims Court. Ploly's arbitration agreement, which is summarized below and set forth verbatim at www.poly.com/en/legal/terms/arbitration-policy/arbitration-terms, has been designed to make arbitration as convenient and inexpensive for our customers as possible.
As part of Poly's commitment to the fair, effective, and cost-efficient resolution of all disputes, Poly has made its current arbitration provision available to all of its customers. Poly will abide by the terms of its current arbitration provision in all instances. Customers whose purchases include arbitration provisions that differ from this current arbitration provision may, of course, arbitrate pursuant to the terms of those contracts if they prefer to do so. Similarly, if you are a customer whose contract did not include an arbitration provision, you may arbitrate any dispute you may have under the current arbitration provision.
Poly, Inc. Dispute Resolution by Binding Arbitration Summary
Please read this carefully. It affects your rights.
Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our Technical Support Department at 1-888-752-6876. In the unlikely event that Poly 's Technical Support Department is unable to resolve a complaint you may have to your satisfaction (or if Poly has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Except in the case of intellectual property ownership and infringement related disputes, arbitrators can award the same damages and relief that a court can award. Any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted. Moreover, in arbitration you are entitled to recover attorneys' fees from Poly to at least the same extent as you would be in court.
Where can I find a Notice of Dispute to Initiate a Claim related to Poly products or services under the Poly Arbitration Agreement?
Please visit www.poly.com/en/legal/terms/arbitration-policy/arbitration-terms
Where can I find the American Arbitration Association rules regarding the arbitration of consumer dispute?
Please visit www.adr.org
Where do I send my completed and signed Notice of Dispute or Demand for Arbitration under the Poly Arbitration Agreement?
Send your fully completed and signed Notice of Dispute or Demand for Arbitration to:
345 Encinal Street
Santa Cruz, CA 95060
Attn: General Counsel
by certified mail or overnight courier. In the alternative, you may scan and email a legible copy of your fully completed Notice of Dispute or Demand for Arbitration to Poly's General Counsel at firstname.lastname@example.org.
How do I contact Poly Technical Support Department?
Information regarding Poly Technical Support, including contact methods are located at: www.poly.com/support. You may also call Poly Technical Support at 1-888-752-6876.
Review the Poly Arbitration Agreement and Download Applicable Forms.