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poly Edge E500 Series IP Desk Phone

  • 12-line keys and a large 5” color IPS display support up to 48 lines/contacts
  • Easily pair your mobile phone or headset with integrated Bluetooth® 5.0 (E550)
  • Poly NoiseBlockAI and Acoustic Fence technologies
  • Signature Poly HD voice and bass-frequency-enhancing speaker design


Top-line, executive-level desk phone
The most advanced office phone your office (or home) has ever seen

Our most versatile phone to date, the Poly Edge E500 Series offers  industry-leading Poly audio and a host of advanced features. Built for hot-desking or home offices, these phones pair our famous noise reduction technology with cutting-edge design that brings style to any desktop.

Built to grow

Starts big and grows as your business does

This workhorse phone is outfitted with a big 5-inch color display and is designed to handle up to 48 lines. What’s more, the Edge E500 Series can take on two additional expansion modules, supporting up to 66 more contacts each.

Enterprise-quality sound

HD audio and Poly famous noise-blocking technology

The Poly Edge E500 Series offers the latest in noise-blocking with Poly NoiseBlockAI and Acoustic Fence technologies. And with crystal-clear HD voice technology it offers the best possible sound from home or office.

Works wherever you do

Wi-fi-ready for hassle-free performance at home or in the office

Work anywhere with 802.11AC Wi-Fi included with the Poly Edge E550. With simple out-of-the-box Wi-Fi configuration, this phone gives you peak performance anywhere you’ve got a signal.

Perfectly paired

Hybrid working at its best with a headset and your paired mobile phone

Integrated Bluetooth® 5.0 on the Edge E550 gives you freedom to move about the office with your Bluetooth headset and answer your mobile phone calls from your desk phone. Fast pairing on selected Poly headsets makes connecting your headset easy. 

Integrated Microban® antimicrobial protection

Rest assured that your devices, enhanced with Microban® antimicrobial product protection, stay cleaner, fresher and more durable for longer. Protection that lasts the life of the product, actively reducing the growth of bacteria 24 hours a day, 7 days a week. 

Compare Models
Poly Edge E500
Poly Edge E550
Ideal for Executives and enterprise professionals
working from the office 
Executives and enterprise professionals
working from the office or home office
Line Keys 12 12
Line / Contacts 12 displayed / 48 supported 12 displayed / 48 supported
Pairing Bluetooth Headset
and Mobile Phone
No Yes
Wi-Fi No Yes




  • Lines / Feature Keys
    • 12-line keys supporting up to 48-line key assignments for lines, contacts, and features supported with pagination
    • 4 context-sensitive “soft” keys
    • 4-way navigation key cluster with center “Select” key
    • Home and back feature keys
    • Pagination key for additional lines/contacts
    • Volume + / - control keys
    • Hold and Transfer keys
    • Headset select key
    • Speakerphone select key
    • Mute key (illuminated when muted)
    • Voicemail key
    • Up to two Poly Edge E Expansion modules are supported for addition line keys – order separately
    • Color 5” IPS LCD primary display (800x480 pixel resolution)
    • Voicemail support*
      • *Most software-enabled features and capabilities must be supported by the server. Please contact your IP PBX/Softswitch vendor or service provider for a list of supported features.
    • WebKit-based browser
    • Two position desk stand (an optional wall mount kit can be ordered separately)
    • Unicode UTF-8 character support
    • Two USB Type-C ports (2.0 compliant) for media, storage applications, headset, expansion module and future video camera connectivity
    • Surround Lighting for the status indicator (RGB with color mixing)
    • Integrated Bluetooth 5.0 (Edge E550 model only)
    • NFC Support
    • Multilingual user interface including* Arabic (UAE), Chinese (Traditional/Simplified), Czech, Danish, Dutch, English (Canada/ US/UK), French (France/Canadian), German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, and Swedish
      • *Planned localizations
    • Poly HD Voice technology delivers lifelike voice quality for each audio path: handset, hands-free speakerphone, and optional headset
    • Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
    • Poly Acoustic Fence technology eliminates background noise when using a handset or wired headset
    • Poly NoiseBlockAI technology removes most background noise when using the speakerphone
    • Poly Computer Audio Connector app installed on your PC (Windows only) enables selecting your phone for PC audio in/out to use the phones handset, optional headset and handsfree speakerphone with PC applications
    • Bass frequency enhancing design
    • Frequency response—150 Hz-14 kHz for handset, optional headset and handsfree speakerphone modes
    • Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (H400 Voice), G.722.1, iLBC, OPUS
    • TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
    • Individual volume settings with visual feedback for each audio path
    • Voice activity detection
    • Comfort noise generation
    • DTMF tone generation (RFC 2833 and in-band)
    • Low delay audio packet transmission
    • Adaptive jitter buffers
    • Packet loss concealment
    • Dedicated RJ-9 headset port
    • Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
    • Compliant with ADA Section 508 Subpart B 1194.23 (all)
    • Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
    • Compatible with commercially available TTY adapter equipment
    • USB headset support (USB Type-C)
    • Bluetooth headset support (E550)
    • *Most software-enabled features and capabilities must be supported by the server. Please contact your IP PBX/Softswitch vendor or service provider for a list of supported features.
    • Enhanced Feature Keys make powerful feature shortcuts online key appearances or soft keys
    • Shared call/bridged line appearance
    • Busy Lamp Field (BLF)
    • Flexible line appearance (1 or more-line keys can be assigned for each line extension)
    • Distinctive incoming call treatment/ call waiting
    • Call timer and call waiting
    • Call transfer, hold, divert (forward), park, pickup
    • Called, calling, connected party information
    • Local 3-way audio conferencing
    • 1-touch speed dial, redial
    • Remote missed call notification
    • Do not disturb function
    • Reverse Number Lookup via LDAP
    • Calling Party Identification (RFC8225 classifications—Trusted, Unknown, SPAM)
    • Electronic hook switch capable
    • Local configurable digit map/dial plan
    • WebKit-enabled full browser that supports HTML5, CSS, SSL security, and JavaScript
    • Supports Polycom Apps SDK and API for third-party business and personal applications
    • NFC-enabled Edge E series phones allow third-party applications to read serial number and other device information that can be useful in application development such as guest login for phone hoteling or Bluetooth pairing*
      • *Most software-enabled features and capabilities must be supported by the server. Please contact your IP PBX/Softswitch vendor or service provider for a list of supported features.
    • Corporate directory access using LDAP
    • Visual Conference Management
    • SIP Protocol Support
    • SDP
    • IETF SIP (RFC 3261 and companion RFCs)
    • Two-port gigabit Ethernet switch 10/100/1000Base-TX across LAN and PC ports
      • Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment
      • Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
    • Manual or dynamic host configuration protocol (DHCP) network setup
    • Time and date synchronization using SNTP
    • FTP/FTPS/TFTP/HTTP/HTTPS server based central provisioning for mass deployments
    • Provisioning and call server redundancy supported*
      • Most software-enabled features and capabilities must be supported by the server. Please contact your IP PBX/Softswitch vendor or service provider for a list of supported features.
    • QoS Support–IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP
    • VLAN—CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery
    • Network Address Translation (NAT) — support for static configuration
    • “Keep-Alive” SIP signaling
    • RTCP and RTP support
    • Event logging
    • Syslog
    • Hardware diagnostics
    • Status and statistics reporting
    • IPv4, IPv6, dual stack (IPv4/IPv6) mode
    • TCP
    • UDP
    • DNS-SRV
    • Wi-Fi network connectivity (EDGE E550)*
      • *Ordering an optional power supply unit will be necessary if not powered over Ethernet with PoE (i.e. Using Wi-Fi for network)
      • 2.4-2.4835 GHz (802.11b, 802.11g, 802.11n HT-20)
      • 5.15-5.825 GHz (802.11a, 802.11n, HT-20,802.11n HT-40)
    • 802.1X Authentication and EAPOL Media encryption via SRTP
    • Transport Layer Security (TLS)
    • Encrypted configuration files
    • Digest authentication
    • Password login
    • Support for URL syntax with password for boot server address
    • HTTPS secure provisioning
    • Support for signed software executables
    • Wi-Fi encryption: WEP, WPA-Personal, WPA2-Personal, WPA2-Enterprise with 802.1X (EAP-TLS, PEAP-MSCHAPv2)
    • Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 4) 13 W (Max)
    • External Universal AC/DC Adapter 48VDC @ 0.52 (25W) - power supply unit (PSU) sold separately*
      • *Ordering an optional power supply unit will be necessary if not powered over Ethernet with PoE (i.e. Using Wi-Fi for network)
      • Energy Star® rated
    • UL 62368-1
    • CAN/CSA C22.2 No. 62368-1-14
    • EN 60950-1/62368-1
    • IEC 60950-1 and IEC 62368-1
    • AS/NZS 60950.1/62368.1
    • *Planned compliances
    • Poly Edge E500
      • FCC Part 15 (CFR 47) Class B
      • ICES-003 Class B
      • EN55032 Class B
      • CISPR32 Class B
      • CISPR32 Class B
      • VCCI Class B
      • EN55024
      • EN61000-3-2; EN61000-3-3
      • UK - UKCA
      • NZ Telepermit
      • UAE TRA
      • Eurasian Customs Union EAC
      • Brazil ANATEL
      • Australia RCM
      • South Africa ICASA
      • Saudi Arabia CITC
      • Indonesia SDPPI
      • S. Korea KC
      • Mexico NOM ANCE
      • RoHS Compliant
      • CE Mark
      • TAA
    • Poly Edge E550
      • Argentina ENACOM
      • Australia RCM
      • Brazil ANATEL
      • Canada ICES
      • China SRRC
      • China RoHS 2.0
      • EEA CE Mark
      • Eurasian Customs Union EAC
      • India WPC
      • Indonesia SDPPI
      • Israel MOC
      • Japan MIC and VCCI
      • Malaysia SIRIM
      • Mexico IFETEL and NYCE
      • NZ Telepermit
      • Saudi Arabia CITC
      • Singapore IMDA
      • South Africa ICASA
      • South Korea KC
      • Taiwan NCC
      • UAE TRA
      • UK - UKCA
      • USA FCC
    • Poly Edge E550
      • USA–FCC Part 15.247 & FCC Part 15.407
      • Canada–RSS 247 Issue*
      • *Planned localization
      • EU–ETSI EN 300 328 & ETSI EN 301 893
      • Japan–Article 2.1 Item 19-2 and 19-3
      • Australia - AS/NZS 4268
    • Poly Edge E550
      • FCC Part 15 Class B
      • ICES-003 Class B
      • EN 55032 Class B
      • EN 55024
      • EN 301 489-1 and EN 301 489-3 and EN 301 489-17
      • CISPR32 Class B
    • Temperature: 0 to 40°C (+32 to 104° F)
    • Relative humidity: 5% to 95%, noncondensing
    • -40 to +70° C (-40 to +160° F)
    • Console with Microban® – Monthly, year-to-date, total– Monthly, year-to-date, total Antimicrobial protection
    • Handset with Microban® Antimicrobial protection
    • Handset cord
    • Network (LAN) cable—CAT-5E
    • Desk Stand
    • Setup Sheet
    • Box dimension: 25.6 x 33.8 x 8.8 (cm) ; 10 x 13.3 x 3.5 (inches)
    • Box weight: 1.08kg/2.4lbs (with product, accessories, and documents)
    • 10
      • 2200-87855-025
      • 2200-87050-025
      • 2200-87020-025
    • CCX 500/600/700,EDGE E500,PSU,48V/0.52A,NA
      • 2200-49760-001
    • CCX 500/600/700,EDGE E500,PSU,48V/0.52A,JP
      • 2200-49760-002
    • CCX 500/600/700,EDGE E500,PSU,48V/0.52A,AU
      • 2200-49760-012
    • CCX 500/600/700,EDGE E500,PSU,48V/0.52A,KR
      • 2200-49760-016
    • CCX 500/600/700,EDGE E500,PSU,48V/0.52A,CN
      • 2200-49760-022
    • CCX 500/600/700,EDGE E500,PSU,48V/0.52A,IN
      • 2200-49760-036
    • CCX 500/600/700,EDGE E500,PSU,48V/0.52A,UK
      • 2200-49760-102
    • CCX 500/600/700,EDGE E500,PSU,48V/0.52A,EU
      • 2200-49760-122
    • CCX 500/600/700,EDGE E500,PSU,48V/0.52A,BZ
      • 2200-49760-212
    • China
    • 1-year limited warranty
    • Poly Edge E500 (P/N )
    • Poly Edge E550 (P/N )
Data Sheet

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Poly Edge E500 Series Data Sheet

Learn about the features and benefits and technical specifications of the Poly Edge E500 Series.

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