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[Customer Name] Case Study

Simplified asset management, improved communication across continents

Challenge:

Since its founding 60 years ago, Rondo’s focus has remained the same: provide the highest quality product and service delivery to the markets in which it operates. Office staff and customer service agents are key to delivering an outstanding experience to customers, so Rondo leadership made sure to equip those employees with the best tools to do their jobs. 

Solution:

Benefit:

PMP has made the process of deploying firmware to the company’s Plantronics headsets significantly easier and less time consuming. The Rondo IT team can see at a glance how many devices are active or inactive and address any issues based on that information. Having that visibility over firmware and seeing what status the devices are at, is imperative for security and one of the key strengths of PMP.