Poly has joined the HP family! From August 7, 2023, Poly Support contact options will connect you to HP. This portal will be live until November, when we'll move to the HP Customer Support site.
WELCOME TO YOUR POLY SUPPORT PORTAL - GETTING STARTED
First Time Access to the new Portal
- You can sign into the new portal with existing user credentials if you have an account to the Poly Direct Warranty site or the Poly Partner Portal.
- You need to reset your password at first sign if you are an existing Poly Online Support Center User without a Poly Direct Warranty or Poly Partner Portal account.
- You need to register for a Support Portal account if you are a new user that does not meet the criteria above.
- Having problems signing in? Get help by opening a Support Website Assistance ticket
Support Portal Overview
Support Portal Quick Reference Guide
Support Portal Orientation Video (4 min)
Support Portal Walk-through (33 min)
Product Replacement/RMA Process for Personal Users (5 min)
First sign-in Experience
Can I use my Poly Partner Portal account to access the Poly Support Portal
Can I use my Poly Direct Warranty (PDW) account to access the Poly Support Portal?
Can I use my old support.polycom.com portal account to access the new Poly Support Portal?
I can't sign-in to my Poly Support Portal account
Recent Questions
Change to Warranty & Entitlement Checker
What are the benefits of a Poly Support Portal account for Personal Users?
How to access common Support Portal functions using the new Quick Links menu?
Creating a case in the Poly Support Portal as Guest user versus an authenticated user
Can I add multiple email addresses to send RMA Instructions to?
Please provide us with your feedback with first impressions about the new Support Portal. We will use your feedback to continuously improve our support portal experience.