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Article ID: 000027192
Last Modified Date: 05/10/2022
Access Level: Public

Poly Lens Desktop Release Notes

Version 1.1.15

May 9th, 2022
What’s New 

•    Added the option to postpone the Install Display Software notification on Poly Studio P21
•    Added “Color Temperature” setting for Poly Studio P5
•    Added Conversation and Presenter tracking modes for Poly Studio
•    Added a setting for a Call on Hold reminder for Poly Blackwire series 3xxx, 52xx, 82xx

Fixed Issues:

•    Fixed an issue that prevented a Zoom call from being answered with Poly Voyager 5200
•    Fixed an issue that resulted in a double click of the Update button launching two installers

Version 1.1.14

What’s New 

April 7th, 2022
  • Support for Poly EncorePro 515, 525, 545, 715 USB devices. 
Fixed Issues:
  • Fixed an issue that resulted in multiple banners to install Display Software for Poly Studio P21.
  • Fixed an issue that resulted in the slider appearing on the Overview page and the Update button was not fully visible during the call using Poly Blackwire 8225.
  • Fixed an issue preventing the loading wheel to be populated on Insights – Usage.
  • Fixed an issue that prevented displaying camera controls.
Version 1.1.13
March 22nd, 2022
What’s New 
  • Support for Poly MDA Series devices on Windows 
Fixed Issues:
  • Fixed an issue that caused the “Update” button to be incorrectly positioned over the postpone update notification message.
  • Fixed an issue that resulted in a missing “Update available” notification for Poly BT700 when Poly Voyager 4320 is in the off state.
  • Fixed an issue that caused a missing success toast message when a firmware update is postponed.
  • Fixed an issue preventing access to the Poly Lens Desktop release notes.
  • Fixed an issue that prevented the Display Link Download Window from appearing on Poly Lens Desktop.
Version 1.1.12
March 1st, 2022

 What’s New 
  • Added animations for the Poly Studio P15 Camera-view Acoustic Fence feature
  • Added an option to postpone a firmware update
Fixed Issues:
  • Fixed an issue causing empty logs to be downloaded
  • Fixed an issue preventing the notification of a firmware update for Poly E70
  • Fixed an issue that caused the disappearance of the update button on the Overview page
  • Fixed an issue that prevented the saving of Mute Alert settings for Poly Voyager Focus 
Version 1.1.11
February 1st, 2022

What’s New 
  • Added support for Poly EncorePro 310 and Poly EncorePro 320
Fixed Issues:
  • Resolved an issue that removed the Tracking Mode setting for Poly Studio E70
  • Resolved an issue that could cause an infinite spinner when checking for updates
  • Resolved an issue that allowed a device to auto-connect to Wi-Fi even when the option was turned off
  • Various bug fixes and improvements 
Version 1.1.10
January 4th, 2022

What’s New
  • Added support for Poly Savi 8200 UC Series
  • Added support for Poly DA70, DA80, and DA90
  • Fixed Issues
  • Various bug fixes and improvements 
Version 1.1.9
December 20th, 2021

  What’s New
  • Added device information for remote controller for Poly Studio USB
  • Added wi-fi and lock status support for Poly Studio USB
  • Added camera view Acoustic Fence support for Poly Studio P15
Fixed Issues:
  • Fixed app crash when Poly Studio E70 is connected
  • Various bug fixes and improvements
Version 1.1.8
December 7th, 2021
What’s New
  • Support for Poly Studio USB
  • Setup wizard that makes adding networked devices easy
  • Provisioning and WiFi settings are now available on supported networked devices
Fixed Issues:
  • Various bug fixes and improvements
Version 1.1.7
November 8th, 2021

What’s New
  • Added Poly Studio E70 controls including pan, tilt, zoom, color correction, and tracking settings
Fixed Issues:
  • Various bug fixes and improvements
Version 1.1.1
August 2nd, 2021

What’s New
  • Support for the Voyager family including Voyager 4200 UC Series, Voyager 5200 UC Series, Voyager 6200 UC Series, Voyager 8200 UC Series, and Voyager Focus UC
  • Support for the new EncorePro 515 USB, EncorePro 525 USB, EncorePro 545 USB, DA75, and DA85
  • Various bug fixes and improvements
Version 1.1.0
July 13th, 2021

  What’s New
  • Redesigned the app navigation to make it easier to move about and explore all the fun features
  • Fixed some bugs and made some improvements around the Health and Wellness reminders
  • Various bug fixes and improvements
Version 1.0.9
June 30th, 2021

What’s New
  • Ability to see weekly insights around call usage. To view these insights, navigate to Home -> insights. [Beta Feature]
  • Support for Blackwire 3300 Series, Blackwire 5200 Series, Blackwire 7225, Blackwire 8225
  • Various bug fixes and improvements
Version 1.0.8
June 21st, 2021

What’s New
  • Support for Studio P21
  • Various bug fixes and improvements

Version 1.0.7
June 4th, 2021

What’s New
  • Support for Sync 40 and Sync 60
  • Various bug fixes and improvements
Version 1.0.6
May 21th, 2021

What’s New
  • Support for Blackwire 3200 Series
  • Soundscaping now pauses when a call comes in and resumes when the call ends
  • Various bug fixes and improvements
Version 1.0.5
May 11th, 2021

What’s New
  • Added support for Auto mode on several camera control settings
  • Support for Voyager Focus 2 and BT700
  • Added more details to the device info and logs page
  • Various minor bug fixes and improvements
Version 1.0.4

Apr 27, 2021

What’s New
  • Minor bug fixes and improvements
Version 1.0.3
April 1st, 2021

What’s New
  • To ensure the best experience, a new alert has been added for devices that appear in the app, but are not fully supported
Fixed Issues
  • Lens Desktop will now exit correctly if an installer is launched while the app is running (on Windows)
  • After login or log out, the workflow should now return back to the Home screen
  • Adjusted call announcements settings descriptions for Voyager 4210/4210
  • Updated descriptions around mute reminder settings to make them more clear
  • Fixed an issue with a power cycle message on factory reset for USB Cameras
  • Small UI enhancements to device settings pages
  • Improvements on product images and support links throughout the app
  • Improvements in-app message when updating device software including situations when the device has a low battery, is in a call, or requires a USB cable to complete the update process
  • Improved security and performance

Version 1.0.2
March 18th, 2021

What’s New:
  • Added new battery state for headsets and speakerphones
Fixed Issues:
  • Fixed an issue that caused a message to occur twice when updating the language of a device
  • Various bug fixes and improvements to expand support within Poly Lens
Version 1.0.1
March 4th, 2021

What’s New:
  • Customize up to four unique camera configurations and save them as favorites.
  • Added support for secondary device info on the support pages
  • Added battery level status on the device overview page
  • Added support for Anti-flicker configurations for cameras
  • Added support for Poly+ network insights for Poly Lens portal.
  • Support for Studio P5, Sync 20 series, Blackwire 3210, Blackwire 3325, Voyager 4220 UC
  • Support for Microsoft Teams on Windows and Mac
  • Support for Zoom on Windows and Mac
Fixed Issues:
  • Fixed issues related to icon sizing and shadowing
  • Added loading indicator while restoring defaults
  • Unified the software update modals for consistency
  • Increased speed of camera controls
  • Fixed issues related to not showing a disconnected device as historically connected
  • Addressed rocket animation issue
  • Fixed issue around showing email as a name on initial signup
  • Addressed issue with Sync family product images
  • Fixed issue with name and description of setting Extended Range Mode setting
  • Fixed an issue that prevented BT600 USB adapter from updating from a custom software update
  • Numerous minor fixes
Known Issue:
  • For Studio P5, the camera may not respond to settings changes or software updates. In this case, power cycling the camera should correct this behavior.

Version 1.0 
February 11th, 2021 

Welcome to Poly Lens Desktop, a single app for customizing and maintaining your personal Poly devices offering built-in personal wellness and device support at your fingertips. 

What’s New: 
  • Single sign-on support with Microsoft and Google 
  • Helpful tips and feature overviews for first-time users 
  • Customizable hydration and vision break reminders  
  • Integrated self-help guides that include best practices around headset, camera, and desk ergonomics 
  • Personal soundscapes that include sounds of waterfalls, streams, and forests 
  • Inventory of currently connected and previously connected devices 
  • Visible mute status and device controls in the system tray 
  • Built-in notifications for the latest available device and Lens Desktop software updates When needed, support to update device software from a locally available device software file  
  • In-app customization of device settings including audio EQ, Poly Acoustic Fence, Poly NoiseBlockAI, and the ability to restore device to factory settings  
  • In-app camera preview with support for pan controls, zoom controls, snapshot, and grid overlay 
  • In-app configurations of camera controls including brightness, contrast, backlight compensation, zoom, and more 
  • In-app links to supporting device documentation including quick start guides and user guides with quick access to Poly support sites 
  • Device diagnostics info including the product ID, software version, serial number, and device logs 
  • Support for Poly Studio P15 

  • Poly Lens Desktop requires either Windows 10 (32 bit or 64 bit) and up or Mac OS X 10.14.6 and up 
Known Issues: 
  • For best performance, especially related to call control, Poly recommends having only Poly Lens Desktop active and closing Plantronics Hub and/or Polycom Companion App so that they are not running in the background. 
  • On Windows-based PCs, when using virtual camera apps, such as OBS Studio or Nvidia Broadcast, access to camera controls in the Lens Desktop app will be unavailable.