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Article ID: 000032250
Last Modified Date: 05/15/2021
Access Level: Public

Voyager Pro+ Troubleshooting: Unable to transfer music audio using headset

Why can't I transfer music between the cell phone and headset using the headset controls?
Basic Description The headset cannot transfer music between the phone and headset using the headset controls. You can, however, perform a medium press of the call control button on the headset to transfer audio during a phone call. Product Voyager Pro+ Cell Phone(s) Affected All cell phone models Resolution None planned Workaround Use the phone to control the music. Steps to Reproduce Perform a medium press on headset while playing music. The music does not transfer to the headset. Basic Cause Not a headset feature Date Raised 18 Aug 2010