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Headset Warranty Service

At Poly, we know continuous product performance is critical for your business or personal use. We protect productivity with our full one, two, or three year warranty and replacement policy – so you can concentrate on your busy schedule and customers, not your equipment. If any product fails to perform to the highest standard within warranty, you can request a replacement.

Making A Warranty Claim Request

Request Replacement

Fill out the web based form including date code or invoice date.  The team will process the form and send an acknowledgement email within 24 working hours.

For India customers only.

If you are outside India, please click here

Date Code Explanations

Each Poly unit is imprinted with a date code to assist in tracking warranty information. The date code can be found on the plastic housing on the top half of your headset or, if your unit is an over-the-head style, the date code is located under the foam ear cushion. For more information you can contact technical support.

Warranty Terms

Warranties for products last one, two, or three years (depending on the product and country you are in) starting from your original date of purchase or according to your products’ Date Code. For more information you can read the worldwide limited warranty terms and conditions.