Each Poly unit is imprinted with a date code to assist in tracking warranty information. The date code can be found on the plastic housing on the top half of your headset or, if your unit is an over-the-head style, the date code is located under the foam ear cushion. For more information you can contact technical support.
Making A Warranty Claim Request
Fill out the web based form including date code or invoice date. The team will process the form and send an acknowledgement email within 24 working hours.
For India customers only.
If you are outside India, please click here
Date Code Explanations
Warranties for products last one, two, or three years (depending on the product and country you are in) starting from your original date of purchase or according to your products’ Date Code. For more information you can read the worldwide limited warranty terms and conditions.