
Poly has joined the HP family! From August 7, 2023, Poly Support contact options will connect you to HP. This portal will be live until November, when we'll move to the HP Customer Support site.
サポートされているデバイス
このページを使用して、各レポートでサポートされているPlantronicsヘッドセットおよびソフトフォンを特定します。 一部のレポートはソフトフォンに依存するので、Plantronics Hubがサポートするソフトフォンを使用する必要があります。 サポートされているソフトフォンの詳細なリストについては、こちらにある Windows 向け Plantronics Hub または Mac 向け Plantronics Hub のリストを参照してください。
デスクトップおよびソフトフォン: 固定電話とソフトフォン (MDA480 など) の両方に接続する Poly デバイスは、固定電話とソフトフォンの両方に関するアクティビティをレポートします。
ヘッドセット依存: サポートされるレポートは、接続されている USB ヘッドセットに依存します (例: Voyager 3200 UC を MDA220 に接続)。
PC のみ:: 1 台以上のデバイスに接続可能な Poly デバイス (モバイル デバイスと PC に接続できる Blackwire 5200 シリーズ) を PC (Windows または MAC) に接続した場合のみサポートされます。
PC およびモバイル: 1 台以上のデバイスに接続可能な Poly デバイス (例: モバイル デバイスと PC に接続できる Voyager 3200 UC) を PC (Bluetooth アダプタ経由)、またはモバイル デバイス (iOS または Android 向け Plantronics Hub を使用)、あるいはその両方に接続した場合にサポートされます。 Plantronics Manager Proの一部のレポートは、モバイル デバイスに接続されたデバイスではサポートされません。
ソフトフォンのみ: 固定電話とソフトフォン (MDA480 など) の両方に接続する Poly デバイスは、ソフトフォンに関するアクティビティのみをレポートします。
はい は、レポートがサポートされていることを示します
Blackwire
- 資産管理と導入
- 通話の品質および分析
- 健康および安全
Platform |
Reports |
|||||||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
Blackwire 215/225 | ||||||||||
Blackwire 310/320 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Blackwire 315/325 |
Yes | PC Only | PC Only | PC Only | PC only | PC Only | PC Only | PC Only | PC Only | |
Blackwire 3200 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
Blackwire 3300 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
Blackwire 435 |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Blackwire 500 Series |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Blackwire 5200 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
Blackwire 700 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
Blackwire 7225 |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Blackwire 8225 |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Platform |
Reports |
||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
Blackwire 215/225 | |||||
Blackwire 310/320 | Yes | Mute, Volume | |||
Blackwire 315/325 |
Yes | PC Only Mute, Volume | |||
Blackwire 3200 Series |
Yes | PC Only Mute, Volume | |||
Blackwire 3300 Series |
Yes | PC Only Mute, Volume | |||
Blackwire 435 |
Yes | Mute, Volume | |||
Blackwire 500 Series |
Yes | Mute, Volume | |||
Blackwire 5200 Series |
Yes | PC Only Mute, Volume | PC Only | ||
Blackwire 700 Series |
Yes | PC Only Mute, Volume | |||
Blackwire 7225 |
Yes | Mute, Volume | Yes | ||
Blackwire 8225 |
Yes | PC Only Mute, Volume | Yes |
Platform |
Reports |
|||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) |
|
Blackwire 215/225 | ||||
Blackwire 310/320 | Yes | |||
Blackwire 315/325 |
Yes | |||
Blackwire 3200 Series |
Yes | |||
Blackwire 3300 Series |
Yes | |||
Blackwire 435 |
Yes | |||
Blackwire 500 Series |
Yes | |||
Blackwire 5200 Series |
Yes | PC Only | PC Only | |
Blackwire 700 Series |
Yes | |||
Blackwire 7225 |
Yes | Yes | Yes | |
Blackwire 8225 |
Yes | Yes | Yes |
Calisto
- 資産管理と導入
- 通話の品質および分析
- 健康および安全
Platform |
Reports |
|||||||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
Calisto 240 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Calisto 610 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Calisto 620 |
Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
|
Calisto 7200 |
Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
|
Calisto 3200 |
Yes | Yes | Yes |
Yes |
Yes |
PC Only |
PC Only |
PC Only |
PC Only |
|
Calisto 5200 |
Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
|
Calisto 5300 |
Yes | Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
Platform |
Reports |
||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
Calisto 240 | Yes | Mute, Volume | |||
Calisto 610 | Yes | Mute | |||
Calisto 620 |
Yes | PC Only Mute | |||
Calisto 7200 |
Yes | PC Only Mute | |||
Calisto 3200 |
Yes | Mute, Volume | |||
Calisto 5200 |
Yes | PC Only Mute, Volume | |||
Calisto 5300 |
Yes | PC Only Mute, Volume |
Platform |
Reports |
|||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
Calisto 240 | Yes | |||
Calisto 610 | Yes | |||
Calisto 620 |
Yes | |||
Calisto 7200 |
Yes | |||
Calisto 3200 |
Yes | |||
Calisto 5200 |
Yes | |||
Calisto 5300 |
Yes |
DA
- 資産管理と導入
- 通話の品質および分析
- 健康および安全
Platform |
Reports |
|||||||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
DA70 + EncorePro Headset | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
DA80 + EncorePro Headset | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
DA90 + EncorePro Digital Headset | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Platform |
Reports |
||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
DA70 + EncorePro Headset | Yes | QD | Yes | ||
DA80 + EncorePro Headset | Yes | Mute, QD, Volume | Yes | ||
DA90 + EncorePro Digital Headset | Yes | Mute, QD, Volume | Yes |
Platform |
Report |
|||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
DA70 + EncorePro Headset | Yes | Yes | Yes | |
DA80 + EncorePro Headset | Yes | Yes | Yes | |
DA90 + EncorePro Digital Headset | Yes | Yes | Yes |
EncorePro
- 資産管理と導入
- 通話の品質および分析
- 健康および安全
Platform |
Reports |
|||||||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
EncorePro 300 Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
EncorePro 500 USB Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
EncorePro 700 USB Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
EncorePro 500 & 700 QD Series | Requires DA Series or MDA Series - please refer to relevant section in this table |
Platform |
Reports |
||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
EncorePro 300 Series | Yes | Mute, Volume | Yes | ||
EncorePro 500 USB Series | Yes | Mute, Volume | Yes | ||
EncorePro 700 USB Series | Yes | Mute, Volume | Yes | ||
EncorePro 500 & 700 QD Series | Requires DA Series or MDA Series - please refer to relevant section in this table |
Platform |
Reports |
|||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
EncorePro 300 Series | Yes | Yes | Yes | |
EncorePro 500 USB Series | Yes | Yes | Yes | |
EncorePro 700 USB Series | Yes | Yes | Yes | |
EncorePro 500 & 700 QD Series | Requires DA Series or MDA Series - please refer to relevant section in this table |
MDA
- 資産管理と導入
- 通話の品質および分析
- 健康および安全
Platform |
Reports |
|||||||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
MDA220 + USB Headset | Yes* | Headset Dependent | Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
|
MDA480 + EncorePro Headset | Yes* | Softphone only | Yes |
Yes |
Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
|
MDA490 + EncorePro Headset | Yes* | Softphone only | Yes |
Yes, including headset | Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
|
MDA524 QD + EncorePro Headset |
Yes |
|
Softphone only |
Yes |
Yes |
Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
MDA526 QD + EncorePro Headset |
Yes |
|
Softphone only |
Yes |
Yes, including headset |
Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
*USB Headset/USB audio processor firmware cannot be updated when connected to the MDA, requires connection directly to the computer |
Platform |
Reports |
|||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | ||
MDA220 + USB Headset | Yes | Headset Dependent | Headset Dependent | |||
MDA480 + EncorePro Headset | Yes | Softphone only | Deskphone and Softphone | |||
MDA490 + EncorePro Headset | Yes | Softphone only | Deskphone and Softphone | |||
MDA524 QD + EncorePro Headset |
Yes |
|
Softphone only, QD events only |
Deskphone/Softphone |
||
MDA526 QD + EncorePro Headset |
Yes |
|
Softphone only, QD events only |
Deskphone/Softphone |
|
Platform |
Reports |
|||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
MDA220 + USB Headset | Yes | Headset Dependent | Headset Dependent | |
MDA480 + EncorePro Headset | Yes | Deskphone and Softphone | Deskphone and Softphone | |
MDA490 + EncorePro Headset | Yes | Deskphone and Softphone | Deskphone and Softphone | |
MDA524 QD + EncorePro Headset |
Yes |
|
Deskphone and Softphone |
Deskphone and Softphone |
MDA526 QD + EncorePro Headset |
Yes |
|
Deskphone and Softphone |
Deskphone and Softphone |
Savi
- 資産管理と導入
- 通話の品質および分析
- 健康および安全
Platform |
Reports |
|||||||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
Savi 400 Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Savi 700 Series | Yes | Softphone only | Yes |
Yes |
Yes |
Yes |
Softphone only |
Softphone only |
Yes |
|
Savi 7200 Office Series | ||||||||||
Savi 8200 Office Series | Yes | Softphone only | Yes |
Yes |
Yes |
Yes |
Softphone only |
Softphone only |
Yes |
|
Savi 8200 UC Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Platform |
Reports |
||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
Savi 400 Series | Yes | Mute | |||
Savi 700 Series | Yes | PC Only Mute, Volume | |||
Savi 7200 Office Series | |||||
Savi 8200 Office Series | Yes | PC Only Mute, Volume | Yes | ||
Savi 8200 UC Series | Yes | PC Only Mute, Volume | Yes |
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Platform |
Reports |
|||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
Savi 400 Series | Yes | |||
Savi 700 Series | Yes | |||
Savi 7200 Office Series | ||||
Savi 8200 Office Series | Yes | Yes | ||
Savi 8200 UC Series | Yes | Yes |
Voyager
- 資産管理と導入
- 通話の品質および分析
- 健康および安全
Platform |
Reports |
||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) |
Radio Link Quality (Softphone Dependent) | |
Voyager 3200 UC | Yes | Yes | PC Only Mute | PC Only, >v212 | PC Only, >v212 |
Voyager 4200 Office Series (V42xx CD/V42xx-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
Voyager 4200 UC Series | Yes | Yes | PC Only Mute | PC Only | PC Only |
Voyager 5200 Office (V5200 CD/V5200-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
Voyager 5200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v164 | PC Only, f/w ≥ v164 |
Voyager 6200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v75 | PC Only, f/w ≥ v75 |
Voyager 8200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v218 | PC Only, f/w ≥ v218 |
Voyager Edge UC | Yes | PC Only Mute | |||
Voyager Focus UC | Yes | Yes* | PC Only Mute | PC Only, f/w ≥ v160 | PC Only, f/w ≥ v160 |
Voyager Legend UC | Yes | PC Only Mute |
Platform |
Reports |
||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) |
Radio Link Quality (Softphone Dependent) | |
Voyager 3200 UC | Yes | Yes | PC Only Mute | PC Only, >v212 | PC Only, >v212 |
Voyager 4200 Office Series (V42xx CD/V42xx-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
Voyager 4200 UC Series | Yes | Yes | PC Only Mute | PC Only | PC Only |
Voyager 5200 Office (V5200 CD/V5200-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
Voyager 5200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v164 | PC Only, f/w ≥ v164 |
Voyager 6200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v75 | PC Only, f/w ≥ v75 |
Voyager 8200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v218 | PC Only, f/w ≥ v218 |
Voyager Edge UC | Yes | PC Only Mute | |||
Voyager Focus UC | Yes | Yes* | PC Only Mute | PC Only, f/w ≥ v160 | PC Only, f/w ≥ v160 |
Voyager Legend UC | Yes | PC Only Mute |
Platform |
Reports |
|||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
Voyager 3200 UC | Yes | Yes | PC and Mobile, f/w ≥ v345 | |
Voyager 4200 Office Series (V4200xx CD/V42xx-M CD) | Yes | Yes | Deskphone, Softphone and Mobile | Deskphone, Softphone and Mobile |
Voyager 4200 UC Series | Yes | Yes | PC and Mobile | PC and Mobile |
Voyager 5200 Office (V5200 CD/V5200-M CD) | Yes | Yes | Deskphone, Softphone and Mobile | |
Voyager 5200 UC | Yes | Yes | PC and Mobile, f/w ≥ v246 | |
Voyager 6200 UC | Yes | Yes | PC and Mobile f/w ≥ v302 | PC and Mobile, f/w ≥ v302 |
Voyager 8200 UC | Yes | Yes | PC and Mobile, f/w ≥ v402 | PC and Mobile, f/w ≥ v402 |
Voyager Edge UC | Yes | |||
Voyager Focus UC | Yes | Yes* | PC and Mobile, f/w ≥ v235 |
PC and Mobile f/w ≥ v235 |
Voyager Legend UC | Yes |
Non-Poly USB
- 資産管理と導入
- 通話の品質および分析
- 健康および安全
Platform |
Reports |
|||||||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
Non-Plantronics USB Audio Device | Yes | Yes | Yes |
*モバイル ソフトウェア ポリシーは利用不可
Platform |
Reports |
||||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
Non-Plantronics USB Audio Device | Yes |
Platform |
Reports |
|||
Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
Non-Plantronics USB Audio Device | Yes |
Requirements (要件)
Windows ハードウェア要件
- CPU: Core 2 Duo または Athlon X2 (2.4 GHz)
- メモリ: 20~50 mb のプライベート ワーキング セット
- ハード ドライブ: 約 130 mb が必要です
MacOS でサポートされているプラットフォーム
- MacBook Pro
- MacBook Air
- iMac
- Mac Mini
- Mac Pro
Android OS の要件
- 全般: Android v4.4 以降
- Plantronics Manager Pro のお客様: Android v6.x 以降
iOS の要件
- iOS 11 以降
- iPhone 5S 以降