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Article ID: 000028657
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BackBeat GO/BackBeat GO 2: How to Reset
If you have issues with your BackBeat GO or BackBeat GO 2 headset, you can reset it.
To reset your BackBeat GO/BackBeat GO 2:
- Press the power button for about 5-6 seconds until the indicator light starts flashing red and blue.
- Press the volume up and volume down buttons at the same time. The light flashes rapidly 3 times, and then the headset turns off.
- When you turn on the headset, it automatically goes into pairing mode (flashing red and blue) so that you can pair it with your phone or other device.