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Article ID: 000063717
最終更新日: 11/09/2021
Access Level: 公開

How do I test the microphone and speaker audio of my headset on my Windows/Mac computer

To test the speaker of your headset:
  1. Right-click the Volume icon in the notification area.
  2. From the pop-up menu, choose Sounds
soundsicon.jpg


3. The Sound dialog box will list the Playback (speaker) devices available on your computer


souddevices.jpg

           4. Right-click the headset you wish to test and select Test.


testsound.jpg


The test is successful when you hear audio on your headset and see the sound bar moving   soundbar.jpg

  To test the microphone of your headset:
  1. On the Sound dialog box, select the Recording tab:

soundrecording.jpg


       2. Right-click on the headset you wish to test and select Properties:


soundproperties.jpg
  3. On the new dialog box, select the Listen tab
4. Check the box Listen to this device
5. Select Apply
listentest.jpg

5. Wearing your headset, test the audio by speaking into the microphone, you should hear your own voice, indicating that the test was successful. 
6. To stop testing uncheck the Listen to this device checkbox and select Apply.
listendevice.jpg


Troubleshooting Sound Tests

If you are unable to perform a sound test, it may be because
  • The headset may be muted. 
  • The volume may be set very low in the Sounds and Audio Devices Properties window in the Windows Control Panel.
  • You may have a loose USB connector.
  • The USB Audio Device or Poly headset is not selected as the default audio device.


   Mac Computers: 

Macs do not have a sound recorder; however, they do allow you to view the input level of the microphone.
  1. Click the Apple logo in the upper left corner, and then click System Preferences.
  2. Click Sound.
  3. Click the Input tab.
  4. Click your Plantronics headset.
  5. Speak into the microphone. The input level should fluctuate as you speak.