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Savi Office Troubleshooting: Lost Guest Headset Link

記事ID:

000006855

Question

While training with a Savi Office and one or more guest headsets, the link drops when anyone presses the call control button on their headset.

Answer

Issue When conferencing a guest headset to use for training purposes, pressing the call control button on either headset will drop the conferencing link. Resolution To prevent this from occurring, use the release button/disconnect the call on the telephone itself. If you are using a lifter or EHS cable and the telephone release button does not work, you will have to unplug the lifter or the EHS cable from the Savi Office base in order to keep the link between the headsets open. In the event that you lose the conferencing link, you have to re-establish the link in the guest headset. For more information on using multiple headsets and over-the-air subscription, click here.