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Customer Service Solutions

Poly end-to-end solutions—built for customer connections.

Overview

Connect. Engage. Resolve.

In these challenging times, your customer service representatives (CSRs) are more critical than ever to keep your organization connected to your customers. But it can be challenging to increase service levels with a remote team on multiple platforms. It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity. Poly can help. Our solutions enable your team to deliver the highest quality communications experience for you, your people, and your customers.

Customer Service: Office

Enjoy all day comfort and effortless control with the EncorePro 520 corded headset. Pair with the MDA500 QD Series corded switcher for QD headsets and an EagleEye Mini camera for seamless audio and video.

Customer Service: Hybrid (Work from Home/Office)

Enjoy all day comfort and effortless control with the EncorePro 520 corded headset. Pair with the DA80 USB audio processor and EagleEye Mini camera for seamless audio and video.

Outbound sales

Focus on your customer with a Savi 8220 UC noise canceling wireless headset that blocks out distracting background noise. Pair with the VVX 350 6-line, midrange IP desk phone.

IT Help Desk

Keep the focus on your conversation, not background noise, with the Voyager Focus UC. This wireless headset with active noise canceling (ANC) gives you the perfect balance of noise block and audio comfort.

Customer Success

Enjoy the award-winning, lightweight design and superior audio of the EncorePro 700 Series USB corded headset paired with the DA80 USB audio processor.

eBook

Business As Unusual – Call Centers Take On A New Role

Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.

Explore all Customer Service Products

  • Voyager Focus UC
    Voyager Focus UC
    Voyager Focus UC
    스테레오 Bluetooth 헤드셋

    Plantronics Voyager Focus UC Stereo Bluetooth 헤드셋의 정교한 잡음 제거 기능 및 몰입감 넘치는 스테레오 사운드를 통해 주변 소음을 차단하여 대화에 집중할 수 있습니다.

  • EncorePro 700 시리즈
    EncorePro 700 시리즈
    EncorePro 700 시리즈
    고객 서비스 헤드셋

    가장 유능한 직원들을 위한 최고의 성능을 갖춘 헤드셋으로 수상 경력에 빛나는 디자인, 뛰어난 착용감, 고급스러운 외관과 촉감을 자랑합니다.

  • EncorePro 500 시리즈
    EncorePro 500 시리즈
    EncorePro 500 시리즈
    고객 서비스 헤드셋

    EncorePro 500 시리즈는 하루 종일 착용해도 편안한 착용감, 뛰어난 잡음 제거 기술, 장기간 사용 가능한 안정성이 모두 조화를 이루고 있습니다. 팀원은 향상된 제품의 성능에 감탄하고, 고객은 제품의 뛰어난 음질에 만족할 것입니다.

  • DA 시리즈
    DA 시리즈
    DA 시리즈
    USB 오디오 프로세서

    PC에 QD 장착 헤드셋을 연결할 수 있는 USB 오디오 프로세서

  • MDA500 QD 시리즈
    MDA500 QD 시리즈
    MDA500 QD 시리즈
    QD(빠른 연결 해제) 헤드셋용 유선 스위처/믹서

    MDA500 QD 시리즈 오디오 프로세서는 다양한 통화 환경을 원활하게 통합하여 고객 경험을 향상시키고, 사용하기 쉬운 통화 컨트롤을 갖추고 있으며 고객 서비스 담당자(CSR) 교육을 개선합니다.

  • VVX 350
    VVX 350
    VVX 350
    6-line, mid-range IP desk phone

    Six-line, mid-range IP desk phone with color display

  • EagleEye Mini
    EagleEye Mini
    EagleEye Mini
    HD video-conferencing camera

    Compact camera with big time performance—making your favorite audio meetings more meaningful.

Headset Services

Headset Management

Plantronics Manager Pro software allows IT to manage, update and monitor your team's headsets, even when they are working from home.

Brochure
Connected as One–Plantronics Manager Pro Guide

Get insights from your headsets with Plantronics Manager Pro.

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Webinar
Improving your customer’s experience–no matter where your team

Expert series: Best practice ideas for Call Centers in today’s world

자세한 정보
Infographic
7 Reasons Why Poly Improves Your Contact Center

Here are seven ways we can help to create great experiences—for you, your people and your customers.

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Blog
Contact Center Blog

Back to the Office – Ready, Steady, Slow!

자세한 정보
eBook
BUSINESS AS UNUSUAL – CALL CENTERS TAKE ON A NEW ROLE

Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.

자세한 정보
Brochure
Poly Solutions Guide for Call Center

Customer Service Representatives (CSRs), IT, Sales and other workers need devices that fit their role and can enable great user and customer experiences whether they are in the office, working from home (WFH) or in a hybrid situation.

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다음 단계

다음 단계

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