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Article ID: 000029330
Last Modified Date: 08/15/2022
Access Level: Public

How to update the firmware on your Poly headset.

Some Poly headsets have the capability to update their firmware and fall into one of the following categories:

Update firmware with Mobile App
You can update the firmware on your headset (if applicable) by downloading the corresponding app to your mobile phone. Access the “Settings” menu and tap the “Firmware Update” option. Your headset needs to be in range and connected, and your headset battery to at least 50%. 
Poly Mobile Apps:
Update firmware with Plantronics HUB
You can update the firmware on your headset (if applicable) by downloading Plantronics HUB software on your Win/Mac computer. Connect the headset via the included USB cable and click on the “Notifications” tab, you will be notified if there are updates available for your headset, or you can also click on the “Check for Updates” option. 
Poly Desktop Apps:  YouTube Video:  How to Update Your Headset Firmware Through macOS​  (1:47)
 YouTube Video:  How to Update Your Headset Firmware Through Microsoft Windows  (1:30)


Note that some models are exceptions to this rule. Those models have specific update instructions in their user guides.