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Artikkel-ID: 000032487
Last Modified Date: 07/16/2021
Access Level: Public

What to send back when returning a product for replacement (Headsets and accessories)

When returning a defective unit back to our warehouse team, please verify the model and accessories or ad-ons required for return in order for your replacement unit to be sent.
 
Important note: If the complete unit is not returned this may delay the shipment of your replacement.

  Please use the following examples as a guideline to understand what to include on your package:
  • Savi 8200/700
  • Voyager 5200/5200 UC/ Focus UC
  • CS500 Series CS510/520/530/540
  • BackBeat (3100/2100)
  • Explorer (Explorer 500)
  • Accessories (DA80)

VOYAGER SERIES

Voyager 5200 (standard)    
 

  Items to return
  • Voyager 5200
  • Micro USB Charging cable



 Voyager 5200 UC    
  Please include headset + Charging case as shown below
 

  Items to return
  • BT600 – USB Bluetooth adapter (For PC USE)
  • Portable Charging case
  • Micro USB Charging cable
  • Voyager 5200 Headset

 


Voyager 5220
 
   Items to return
  • Voyager 5200
  • VPC Car Charger
  • Micro USB Charging Cable


Voyager Focus UC  / Focus 2   
 
   Items to return
  • BT600 or BT700 – USB Bluetooth adapter (For PC USE)
  • Charging stand
  • Voyager Focus UC/ Focus 2  Headset

 


SAVI SERIES (8200/7200/700/400)

Savi 8200 (8210/8220)
  Items to return
  • Savi 8200 Base
  • Savi 8220/8210 Headset
  • AC Power cable
  • Telephone Interface Cable

 


Savi 7200 (7210/7220)
 

   Items to return
  • Savi 7200 Base
  • Savi 7220/7210 Headset
  • AC Power cable
  • Telephone Interface Cable

 


Savi 700 (710/720)

   Items to return
  • Savi 710 /720 Base
  • Savi 710/720 Headset
  • AC Power cable
  • Telephone Interface Cable


Savi 730

  Items to return
  • Savi 730 Base
  • Savi 730 Headset
  • AC Power cable
  • Telephone Interface Cable

 


Savi 740

  Items to return
  • Savi 740 Base
  • Savi 740 Headset
  • AC Power cable
  • Telephone Interface Cable
  • Headband

 
 
CS500 SERIES
  CS500 (510/520)

    Items to return
  • CS510/520 Headset
  • CS510/520 Base
  • Telephone Interface Cable
  • AC Power Cable

 



CS530 

   Items to return
  • CS530 Headset
  • CS530 Base
  • Telephone Interface Cable
  • AC Power Cable


CS540
 

  Items to return
  • CS540 Headset
  • CS540 Base
  • Telephone Interface Cable
  • AC Power Cable
  • Headband

 


BackBeat Series

BackBeat Fit 3100

Items to return
  • BackBeat Fit 3100Headset
  • Charging case
  • Micro USB Charging Cable
 
BackBeat Fit 2100
 

Items to return
  • BackBeat Fit 2100Headset
  • Micro USB Charging Cable

 


Explorer

  Items to return
  • Headset
  • Micro USB Charging Cable

 
 
Accessories (DA80)  

   Items to return
  • Just the cable (Nothing else)

 


For further assistance on replacement please follow the link bellow 
https://www.poly.com/us/en/support/knowledge-base/kb-article-page?lang=en_US&urlName=KB24033