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Artikkel-ID: 000037944
Last Modified Date: 10/12/2021
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UC Software Feature Definitions

This list contains UC feature definitions. For a complete list and to see what software version the feature was released in refer to: Where to find a list of all features included in each UC Software release   Server Independent Intercom Auto-Answer: The auto-answer feature improves the end user experience when using the intercom feature, enabling VVX phones to act as true intercom devices where no action is required on the part of the called party to answer a call.
Benefit - Auto-Answer provides an improved user experience and improves end user productivity, particularly in Boss
Admin environments. This feature enables the boss and admin (or any other phone to act as a traditional intercom system.
The traditional intercom, where one will press a button, speaks into the intercom and the person on the other end hears
audio without having to do anything. Up until 5.2.0, the person on the other end actually had to “answer” the call which
means the boss is left waiting for a pickup before speaking.

  Support for GENBAND E911 location tree: This feature allows the phone user to select their location from a preconfigured list of locations. This location is used in emergency calls and allows the GENBAND server to route the emergency call to the appropriate Public Safety Access Point (PSAP).
Benefit - The GENBAND E911 location tree allows the emergency services to provide a faster response time that provides ease of mind to the end user.

  Improve VVX -GENBAND Interoperability by adding Private and Global Address Book integration: This feature adds support to the VVX line for GAB/PAB (Global Address Book / Personal Address Book).
Benefit - The GENBAND GAB/PAB support provides an improved end user experience allowing synchronization of address book information across phones and soft clients.

  GENBAND MADN-SCA: The MADN-SCA (Multiple Appearance Directory Numbers – Single Call Arrangement) allows one telephone number that can be directed to multiple devices.
Benefit - It provides call state information to all members of a group of users who need to monitor the same line, including ability to pick up held calls and to “barge in” to active calls.

  FQDN Support for H323: FQDN (Fully Qualified Domain Name) support will be provided for H323 calls to allow failover to work efficiently and keep the phone operational for H323 calls in the event of a primary server failing.
Benefits - Reduces down time for the service and simplifying maintenance for customers by allowing failover for H323 to work similarly to SIP calls.

Control over SIP subscription overlap timers: New configuration parameters have been added to allow service provider administrators to have more fine grained control over the various SIP subscription timers.
Benefits: Allows service providers to control how the phones on the network will subscribe to the call server for event notification. This allows optimization of the whole network and reduce the load on large core networks. We can provide a list of configuration parameters with different values
Shared Line Appearance (Boss/Admin) – Lync (support for Lync Boss Admin on VVX EM): This feature is designed for an Admin Assistant managing the phone of their manager remotely, using their own Polycom phone. With this release, the VVX expansion modules are supporting the Lync boss admin feature. The Shared Line Appearance (Boss/Admin) feature allows VVX phones configured as an “Admin role” for a “Boss” to redirect or transfer an incoming call for the “Boss” on the shared line key - e.g.: call can be sent to Boss’s voicemail.
Benefits: - The Boss Admin feature on the VVX EM improves admin users’ experience and improving their productivity.

  Enhanced presence support on VVX phones: Enhanced presence extends the available list of presence states in a Lync environment. The newly supported presence states are: “In a Meeting”, “In a Conference”, “Presenting” and “Urgent Interruptions Only”. These functions now work on the VVX phone and the VVX Expansion Modules (that are attached to the phone).
Benefits: - The enhanced presence support improves the visibility of boss or peers status and ultimately prevents interruptions and wasted calls thereby enhancing workflow in an organization.

  Ability to dial, transfer any number or to the voicemail accessible in the user’s Contact Card: The Contact Card feature will enable the end user to access any numbers that are presented in the Lync contact list and can be viewed and dialed directly from the phone.
Benefits: - Easy access in the Lync contact list.

  Contextual Soft key to Redirect /Transfer call to Boss’ Voicemail: This feature enables VVX end points to be configured and used via the shared line key. The contextual soft key is accessible at the time of an incoming call or for an answered call.
Benefits: - This Shared Line Appearance (Boss/Admin) feature improves the admin user experience and efficiency.

  Integration of the VVX EM for Lync/ provide Smart Paging for improved EM efficiency: When enabled, smart paging will automatically populate and fill up the VVX EM pages while making use of the visible VVX EM screen before moving on to populate the second and third pages of an LCD EM
Benefits: - This smart paging VVX EM feature improves the admin user experience and efficiency.
Lync Root Certificate Retrieval Using LDAP: This feature allows the Polycom VVX portfolio of products to register in a Lync environment without the Administrator’s intervention of installing the root certificate chain when the specific DHCP option 43 is NOT provisioned. This feature allows VVX phones to automatically obtain the Root certificate or root certificate chain, using LDAP to provide an Out Of the Box Experience (OOBE) to the Lync user.  Benefits: - Improves installation efficiency and reduces the overall installation costs. PIN Authentication through Web UI: PIN authentication via the web configuration utility enables the end user to have an easy way to update the pin on the SoundStructure product which is often rack mounted and does not have an easily accessible “dial pad” Improved Security – Secure by Default: If an IT Admin enables the web server by default, the web UI is only accessible via HTTPS to ensure security. The HTTP access can be enabled by the IT Admin.
Benefits: - Improves the security of the phone by preventing unauthorized users to directly access the phone data through the Web UI. This new security feature provides true improved security.
Visual indication of Security Classification of calls on BroadSoft: This feature allows the Polycom VVX portfolio of products that are deployed via the BroadSoft Call Control platform and send a visual security indication to the end point. The feature enables an end user to have a security classification associated with their lines.
Benefits: - Improves the security and visual indication of calls however still preventing unauthorized users to directly access the phone data. UI. This new security feature provides true improved security.
BroadSoft server based call recording: This features enables server side functionality such as enabling call recording and storage on the server.
Benefits: - Improves the security and call recording of the phone by preventing unauthorized users to directly access the phone data. UI. This new security feature provides true improved security.
On hook protection – Disabling the hands free speaker and microphone: This features enables on hook protection which disables the hands free, speaker and microphone if the phone is on hook.
Benefits: - Improves the security of the phone. UI. This new security feature provides true improved security.
Lync Data Center Resiliency (also known as Front End Pool Pairing):
During an outage of a Lync Server Data Center or any disconnection of the Front End Server all the users registered to that registrar pool move to their secondary registrar. After the primary Front End server recovers the users move back to the original data center.
- Outages due to connectivity or the backend server failures are supported with notifications to the endpoint.
- Support migration between registrars signaled via NOTIFY requests.
Customers want the same “5 nines” reliability that PBXs with failover resources deliver.
Benefits: - This feature makes achieving “5 nines” reliability possible.

Better Together over Ethernet: BToE (Ph-1) – Lync: This feature is intended to provide the user an enhanced experience when the Lync Compatible IP Phone is working directly with the Lync Client using Ethernet tethering. The PC running the Lync client is connected to the PC port of the phone and LAN port of the phone is connected to the network.
The Polycom phones are envisioned to be tethered to the PC using the Ethernet interface. The phones are supposed to work in one of two modes:
      1. Paired Mode: Phone emulates itself as both virtual USB HID device and virtual USB audio device
      2. Audio Playback Mode: Phone emulating itself as a virtual USB audio device.
Benefits: -Enhanced end user experience from phone to Lync Client using Ethernet tethering.

  Shared Line Appearance (Boss/Admin) – Lync: The Shared Line Appearance (Boss/Admin) feature is designed to add greater flexibility to the user experience when using Polycom VVX phones with Microsoft Lync. This feature is designed to support an Admin Assistant managing the phone of their manager remotely using their own Polycom phone.
Benefits: - The Boss Admin feature improves admin users’ experience and improving their productivity
Call Park – Lync: The Call Park feature allows the user to place a call on hold, so that it can be retrieved from another phone (for example from the phone in a conference room). If the user is on an active call, the user can park the call to a call park extension by pressing the Park soft key or the Call Park button. Any user is able to dial the Call Park extension to retrieve the call
Benefits: - Simple way to park a call or retrieve the call.
Address Book Service: ABS – Lync: Address Book Service the feature that provides the ability for Polycom phones to search through the Microsoft address book.
Benefits: - Simple search of address book.
Lync 2013 interoperability: With this release we have achieved the Microsoft Unified Communications Open Interoperability Program (UCOIP) for a list of Polycom telephony devices.
Benefits: -true Lync interoperability
Support for BroadWorks Presence Capability (XMPP) —Allows users to share presence information with the BroadTouch Business Communicator (BTBC) client application
Benefits:- Enables users to share presence details.
Support for BroadWorks Directory Integration (access directory on the server and your personal directory) —Displays information for all users in the enterprise; for example, work and mobile phone numbers. End user can have an integrated toolbar that enables them to speed dial and use the directory.
Benefits:- Integrated toolbar and easy access to the directory.

Support for BroadSoft favorites —Allows users to contacts marked as favorites with the BroadTouch Business Communicator (BTBC) client application. Favorites enables the end user to build a list of people they contact most often.
Benefits:-Enables easy listing of most often used contacts as favorites.

  Lync in-band device update - Lync: - The provisioning and update of software for VVX phones are managed through the Lync server. Lync in-band device update is an automated straightforward process to update to the latest version and it’s provisioning. This requires the normal Polycom Software package to be repackaged in a format compatible with the Lync server software management application. This feature includes the following items:
  1. Initial device provisioning.
  2. Moves/Changes/Adds/Deletes (MACD) to assign /re-assign phones to users.
  3. Automated software updates
  4. Quality of Service Monitoring.
  5. Logging and error reporting.
Benefits:-easy provisioning and software update via Lync in-band device update process.

  Synchronized (ACD) Automatic Call Distribution (Enhanced & Premium): - This feature ports the existing ACD functionality from the SoundPoint IP phones to VVX phones. This includes the ability for phones to work in a BroadSoft based call center and to receive calls based on agent availability, workload etc.
Benefits:-provides synchronized call distribution.
Premium ACD: Port Hoteling and Call Center Status Threshold: - VVX phones are capable of supporting the BroadSoft hotelling feature, allowing guest users to sign in to a phone. Once signed in, the phone registers with the server to receive Call Center Events and populates call queues associated with the guest. The Status Threshold feature ensures that the various call queue thresholds for each call center an agent is monitoring are displayed on the VVX  display. Pin Authentication:  Allows the user to use phone-number/Extension and PIN for the authentication instead of entering all the user credentials (Domain, Username, Password etc.,) to obtain the web ticket and sign in to the Lync server. Benefits – Provides a simple solution for quick sign in. BroadSoft Hoteling Event package:  An interface defined to allow the phone to synchronize with the Hoteling guest service. It also provides an interface for creating and terminating Hoteling guest-host associations using message digest authentication on VVX 500 and VVX 600 phones. Benefits - The call center agent sits at a Hoteling workstation and uses the SIP phone to sign in as a guest on the workstation, change their ACD state and start handling ACD calls. Lync Call and Local Features
Call Admission Control (CAC):  Prevents oversubscription of priority queue, an administrator is provided with a mechanism to throttle bandwidth usage for Lync voice and video calls (For Lync only).
Benefits - Allows administrators to control network traffic more efficiently by protecting network bandwidth from Lync Server traffic consumption, thereby maintaining high quality calls for all users in the network.
Call Detail Records (CDR):  Reports on calls, inventory of endpoints, and media information.
Benefits - An effective means for troubleshooting, inventory management and call cost accounting and verification.
Call Forwarding: The phone allows all calls to the user’s phone to another Microsoft Lync contact or to voicemail.
Benefits – Provides a simple solution to forward any calls to another destination.
Contact Groups:  Displays and expands Groups in the Lync user’s contact list.
Benefits – Find any contact quickly by organizing multiple contacts into various categories.

  Contact List and Presence: Allows the user to configure contact list from Microsoft Lync contacts. The Frequent Contacts feature creates a cache to keep track of communication patterns to automatically add contacts. Selected contacts can be monitored in real time. The contact card allows the user to quickly look up contact details and start an IM, call, or email session.
Benefits - The user can quickly find and communicate with any Lync user.
Call logs (missed, dialed, all, etc.):  Contains call information such as remote party identification, time and date, and call duration in three separate lists; missed calls, received calls, and placed calls.
Benefits - Allows the user to manage missed calls easily and quickly, preventing lost opportunities and business.
Peer-to-Peer Audio Calling: Initiate and receive two-party calls from any supported Lync endpoint.
Benefits – Convenient method for users to communicate with remote Lync users.

  Private Lines: Alternate call-forwarding identity for a Lync user’s secondary DID.
Benefits – This number can be used as an alternate exclusively number known to selected people. Best use case would be for Executives.

  Lync Network and Security Features Federation: Extends the Lync Server 2010 capabilities over the Internet for users to communicate with other organizations and companies that run Lync Server 2010 or previous versions.  Benefits – Users have a variety of ways to communicate with other end users in different companies and organizations and also view
their statuses. It helps reduce costs of public phone network usage as Federation is conducted over the Internet.
Monitoring (Device Inventory Reports): Records all communication activities and creates reports in four categories: System Usage, Call Diagnostics, Call Diagnostics for every user, and Media Quality Diagnostics. Benefits – Facilitates identification of any particular issue and provide information for all communication sessions in the company or organization.
Team-Call: Allows a group of contacts that can answer incoming calls to any member of the group. Benefits – Maintains fast call pick-up time as any user within the same configured group can answer for another user who is away from the desk.
Branch Office Survivability Reporting:  Maintain SBA/SBS registration during WAN outage, automatic recovery.
Benefits – Branch offices are able to maintain network connection to each other during network connectivity failures. Minimizes down time, maintains productivity, and prevents loss of revenue.

E911: Support of in-band provisioning information for Emergency 911.
Benefits – Ensures emergency calling with location information, reducing the need to communicate location information to the dispatcher.

  Media Bypass: Support for by-passing the Lync mediation server to send media directly to PSTN Gateway. Benefits –Enhances media quality and transmission, reduces WAN bandwidth, and utilizes G.711 codec to improve audio quality.
Delegates: Other users can be delegated to send and receive calls on behalf of another user.
Benefits – Reduces missed calls and increases productivity as workers are kept up-to-date with important tasks.

  Remote Worker (Edge Registration): Supports endpoints outside of organization with secure media encryption.
Benefits –Allows flexibility and portability for users to work beyond the office space without the need for additional equipment.

  WebTicket Service Compatibility: TLS-DSK Authentication.
Benefits – Provides for native Lync authentication used when NTLM is not available (e.g. Failover scenarios).
Response Groups: Routes calls within the system to the correct agents based on configured rules.
Benefits – Support for both calling response groups and receiving calls as a member of response groups.
Message Waiting Indicator (MWI): All phones alert the user to incoming text messages visually on a physical MWI lamp on equipped devices or aurally with audio alerts established.
Benefits – Provides a quick and familiar way to communicate instantly.
Flexible Call Appearances: Organize registrations, line keys per registration, and concurrent calls per line key.
Benefits - Quick and easy way to manage and place calls.
Predictive Dialing:  “Smartphone” like predictive dialing for both text and numbers through call history and contact directory features for VVX 500 and SpectraLink 8400 (call history only for VVX 1500).
Benefits - Fast and easy dialing (especially with PDC), allowing enhanced user experience and efficiency.

PinYin Character Entry (VVX 1500): Uses Nuance XT9 Smart Input to allow users to enter Chinese characters into text input fields using the phone’s dial pad keys or through the onscreen keyboard.
Benefits - Commonly used text input method for Chinese characters.

  Next-Gen Contact Directory:  Includes “smartphone” directories (VVX 500/1500), unified call lists, configurable call list view, and option to edit the call entry before dialing.
Benefits - Familiar “smartphone” experience via flick-scroll, easy call list search, and contact entry customizations.

Flexible Line Key Assignment:  Allows users to assign line key attributes (line appearance, speed dial, Busy Lamp Field (BLF), presence) to any line key on the phone or expansion module. Enabling this feature overrides the existing automatic line key assignment behavior.
Benefits - Personalized user experience and flexibility for phone manageability.

  Notification Profiles (SL 8440): Users can customize alert tones for phone events such as incoming calls, receiving instant messages or pages, docking the handset, placing calls on hold, and low battery.
Benefits - Customizable alert tones enable users to personalize their handsets.
Polycom Desktop Connector: Allows sharing of keyboard and mouse between the user’s computer and Polycom device (VVX 500/1500). Use the keyboard to enter text using PC keyboard (all languages are supported: German, Chinese, Arabic, etc.), use the mouse to easily navigate and select the phone menus (especially useful for VVX 1500 Web Browser), and copy text from the PC to phone menus.
Benefits - Polycom device becomes an extension of the user’s desktop PC, as the PDC greatly improves user experience and efficiency.

  Exchange Calendaring (VVX, SpectraLink 84xx products only): Enables end user to view calendar items on Polycom desktop device. In order to use this feature the user has to sign-in, using their Exchange credentials, upon which they can start viewing their Calendar details.
Benefits - Increase productivity by allow the end user to click-and-dial into the appropriate meeting invite, without the hassle of memorizing bridge numbers and looking for details in Outlook.

  Multicast Group Paging & PTT: The end user can send one-way audible pages to one of multiple available groups of phones. The audio page is played over the receiving phones’ speaker.
Benefits - No need for overhead loud speakers. Subscription based peer-to-peer signaling. This feature is call server independent.