Skip to content

Savi 700 Series & MDA200 Troubleshooting: Phone will not power up after being disconnected from power over ethernet

Article ID:



My Cisco 6945 will not power back up after losing power via power over ethernet (POE). My Savi 700 series base or MDA200 is connected with an APC-42 and the USB connection of the Savi/MDA200 is connected to my PC. Why does this happen?


This currently is a known issue and being explored by Plantronics engineering. A workaround is to unplug the USB connection of the Savi or MDA200 from the PC to allow the phone to power cycle on.  Please check with Sales Engineering for further updates.