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Pepsi Co - Case Study

PepsiCo chooses Plantronics for preferred product portfolio

Challenge:

Pepsi Co help desk associates rotate in shifts to answer calls and provide support 24/7 for employees around the globe. They needed a solution to streamline down to one preferred product portfolio because it was confusing and inefficient for them to support so many different headset manufacturers.

Solution:

Benefit:

PepsiCo Business Solutions Group worked with Poly to streamline its headset offerings to one, simplified service and support model within their organization.