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Article ID: 000031657
Last Modified Date: 05/15/2021
Access Level: Public
CS500/CS500 XD Series Troubleshooting: Distortion
The sound is distorted. What should I do?
- Lower the speaking volume dial or listening volume dial on the base. For most telephones the correct setting is position 3.
- If your desk phone has a volume control, lower until the distortion disappears.
- If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the Listening volume dial on the base.
- Make sure there are at least 12 inches between your base and your computer, and at least 6 inches between your base and your telephone.