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Article ID: 000031657
Last Modified Date: 05/15/2021
Access Level: Public

CS500/CS500 XD Series Troubleshooting: Distortion

The sound is distorted.  What should I do?
  • Lower the speaking volume dial or listening volume dial on the base.  For most telephones the correct setting is position 3.
  • If your desk phone has a volume control, lower until the distortion disappears.
  • If the distortion is still present, adjust the headset volume control to lower the headset speaker volume.  If the distortion persists, lower the Listening volume dial on the base.
  • Make sure there are at least 12 inches between your base and your computer, and at least 6 inches between your base and your telephone.