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Article ID: 000032064
Last Modified Date: 08/19/2022
Access Level: Public
BackBeat GO Troubleshooting: Unresponsive Buttons
When I press the buttons on my BackBeat GO, nothing happens. What can I do?
If nothing happens when you press the buttons on the headset, try resetting the device.
To reset your BackBeat GO:
To reset your BackBeat GO:
- Press the power button for about 5-6 seconds until the indicator light starts flashing red and blue.
- Press the volume up and volume down buttons at the same time. The light flashes rapidly 3 times, and then the headset turns off.
- When you turn on the headset, it automatically goes into pairing mode (flashing red and blue) so that you can pair it with your phone or other device.