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Article ID: 000026309
Last Modified Date: 05/15/2021
Access Level: Public

Plantronics Hub for Android Troubleshooting: Application Does Not Detect Headset Battery Status

Plantronics Hub for Android application does not detect the battery status of my headset but it still displays a 'Headset Battery Feature' dialog box.
Plantronics Hub for Android does not detect your headset's current battery status if your phone has an Android version that does not support XEvent. 

The following Android versions do not support XEvent:
  • Android OS 3.0 and below - all makes and models
  • Android OS 4.2 and 4.2.1 - all makes and models
  • Android OS 4.2.2 - Samsung Galaxy S4 only