Accessibility Skip to content
Article ID: 000024843
Last Modified Date: 08/18/2022
Access Level: Public

BackBeat 903/906: How to Reset

If your headset seems to charge (i.e., the light turns on), but then won't power on, try resetting the headset.
To perform a system reset
  1. While pressing the power button, plug in the AC charger. The light on the headset should turn on.
  2. Once the light turns on, let go of the power button.
  3. Unplug the AC charger from the headset.
  4. Try powering on the headset.
If the headset does not power on, you should replace the headset. For information about replacing your headset through our Service Center, refer to How to Replace Broken or Defective Product.