Accessibility Skip to content
Article ID: 000038483
Last Modified Date: 10/18/2022
Access Level: Public

System Status in web UI does not show correct BRI or PRI line status

Web UI does not show the correct ISDN line status under the System Status and Diagnostics pages. This issue is 100% reproducible on the QBRI, PRI, or BRIVSX systems running software version 8.7.
  1. On a VSX system with QBRI NIC running software version 8.7, in the embedded UI, Go to System > Diagnostics > System Status and confirm that ISDN BRI shows the correct status of BRI lines connected to the system.
  2. Access the system via web UI.
  3. Click on Diagnostics button at the top of the page.
    Results: 1, 2, 3 and 4 icons for ISDN BRI are all grayed-out.

    Clicking on ISDN BRI link, a popup message indicating all lines are disabled will show up.