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Article ID: 000049387
Last Modified Date: 08/31/2022
Access Level: Public

What Computer Calling Kit cable is compatible with my Polycom Conference Phone?[

Polycom sells multiple different Computer Calling Kits that vary for the different Polycom Conference Phones.
 
Available Cables:
 
Conference Phone used Computer Calling Kit SKU (Price List) Computer Calling Kit P/N (label) Country
SoundStation2W (Basic and Expandable) 2200-07878-001 2457-17240-001 Worldwide
SoundStation2 EX (expandable) SoundStation2 with LCD SoundStation Duo VoiceStation 500 2200-17240-002 2457-17240-002 worldwide
SoundStation2 EX (expandable) SoundStation2 with LCD 2200-07878-002 2457-17240-001 Japan
                 Note: SoundStation2 Expandable and SoundStation2W Expandable include the Computer Calling Kit.    In order to troubleshoot an installation please follow these steps:   1. Check if the correct computer calling kit is used with the conference phone (see table below)  
Conference Phone used SKU (Price List) P/N (label) Country
SoundStation2W 2200-07878-001 2457-17240-001 Worldwide
SoundStation2 EX (expandable) SoundStation Duo VoiceStation 500 2200-17240-002 2457-17240-002 worldwide
SoundStation2 EX (expandable) 2200-07878-002 2457-17240-001 Japan
 
2. Follow Application Note for the SoundStation2 Computer Calling Kit (see note below).
3. Connect the conference phone using the computer calling kit with the computer and use Skype as ‘know good’ softclient to place a Skype Test Call
Please refer to the below link for the Computer Calling Kit Application Note document for the SoundStation 2 and SoundStation 2W