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ID articol: 000026328
Last Modified Date: 05/15/2021
Access Level: Public

Savi 400 series Troubleshooting: Distorted Sound and Echo in Headset

The sound in my Savi 400 series headset is distorted or I hear echo in the headset. How can I fix this?
To fix the issue of distorted sound or echo in the headset:
  • Reduce speaking or listening volume on the computer using your softphone application.
  • Point the microphone towards your chin.
  • Lower the volume on the headset if the distortion is still present.