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Contact Center Analytics

Contact center customers use analytics to improve the customer experience. Leverage the power of analytics to influence business results with unique data captured directly from the headset.

Drive Adoption

Drive agent behavior

Improve the quality of conversations by identifying individuals and/or physical locations where the percentage time of overtalk during conversations is higher than normal – for both softphones and now deskphones with the MDA500 QD Series – regardless of your contact center system. 

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Get the insights you need to maximize efficiency and deliver an exceptional customer experience.


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Get the most out of Plantronics Manager Pro

Choose Plantronics Manager Pro Onboarding and Adoption Service - the professional service that provides in-depth guidance. Up to four hours of knowledge transfer. And monthly check-ins over a three-month period. Schedule your Plantronics Manager Pro Get Connected Service that’s included to see the basics and learn how to get set up for success. With these services you’ll be a hero in no time, steering your organization toward 100% headset adoption.