Article ID: 000026324
Last Modified Date: 05/15/2021
Access Level: Public
DuoPro Troubleshooting: Cannot Hear Callers
When I answer a call on my DuoPro H171/H171N, I am not able to hear the caller. How can I fix this issue?
The following may help fix this issue:
- Ensure the Quick Disconnect TM is connected.
- Ensure the headset is positioned properly.
- Ensure the modular adaptor, if used, is installed correctly.
- Turn up the volume on the modular adaptor, if used.