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Article ID: 000026324
Last Modified Date: 05/15/2021
Access Level: Public

DuoPro Troubleshooting: Cannot Hear Callers

When I answer a call on my DuoPro H171/H171N, I am not able to hear the caller. How can I fix this issue?
The following may help fix this issue:
  • Ensure the Quick Disconnect TM is connected.
  • Ensure the headset is positioned properly.
  • Ensure the modular adaptor, if used, is installed correctly.
  • Turn up the volume on the modular adaptor, if used.