Article ID: 000024307
Last Modified Date: 12/10/2021
Access Level: Public
DA60: Listening Mode
What happens if I choose the wrong listening mode while in Agent Status?
· If you listen to phone calls in multimedia mode, you run the risk of causing your caller to hear an echo, and you may subject yourself to loud noises that are suppressed in telephony mode. · If you listen to multimedia when the system is set for phone mode, the signal may sound thin and may suffer unexpected changes in volume as the echo suppression algorithms engage. · When you are using the telephone, use the “phone” mode; when you are listening to music or other multimedia files, use the “multimedia” mode.